topic Re: Can't call long distance in Get Support

Can't call long distance

Pb6 — Wed, 05 Jan 2022 09:57:14 GMT

I got unlimited talk and text at 45 dollars (was charged 47 plus tax ) worked out to be 55 but regadkrega I can't call to N.B from N.S keeps saying I need long distance add on? Is this plan not Canada wide calling ?

Re: Can't call long distance

GreatCanadian — Mon, 18 Jun 2018 18:57:55 GMT

If it's the $45 dollar plan with 2GB LTE data, then you have global texting but only province-wide calling. I'm not sure if that's the plan you're on, but if so, that's the reason.

EDIT: I'm betting that's the plan you are on, because you say that it was $45 but they charged you $47. That plan is listed as $45, but if you read the list of features it states that Autopay reward is included. That's why it states 45 and you were charged 47.

Re: Can't call long distance

Pb6 — Mon, 18 Jun 2018 19:19:46 GMT

My understanding at Walmart they said Canada wide 😞 so I gotta pay more for long distance which I hope doesn't bring me to the same amount as my previous provider (bell and than Virgin ) which will have defeated the purpose of the ship jumping

Re: Can't call long distance

GreatCanadian — Mon, 18 Jun 2018 19:23:19 GMT

You have a couple of options. If you don't need 4G LTE data, then you can get the 3G plan with 4GB data, unlimited global texting, unlimited Canada-wide calling for $40. You can future date for that plan. Also, for now you can spend $8 for 200 long distance minutes to get you through this cycle. These minutes roll over by the way.

Also, if you have activated just recently (past couple of days), the mods might, MIGHT, be able to switch your plan for you. They are very good when it comes to this type of issue, particularly if you only activated within the past day or so. Keep us posted.

Re: Can't call long distance

Pb6 — Mon, 18 Jun 2018 19:34:34 GMT

I activated only 1 HR ago Walmart mobile reps couldn't access the build a plan - I had a number brought over and very expressive n Canada wide talk and text so hopefully they can correct this 😞

Re: Can't call long distance

Luddite — Mon, 18 Jun 2018 19:41:56 GMT

Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET). Response is generally within few hours, but may take 24.

Decide which plan your really want and let them know. Be polite; they may cut you some slack in this situation.

Re: Can't call long distance

GreatCanadian — Mon, 18 Jun 2018 21:59:43 GMT

@Pb6

@Luddite is right. Particularly if Walmart told you that your plan included long distance. And as he said, be polite, it's not Public Mobile's fault. Post back and let us know what happens.