topic Re: request to move to Public Mobile in Get Support

request to move to Public Mobile

RATHAN863 — Wed, 05 Jan 2022 09:56:39 GMT

Public Mobile here: We’re experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Thanks.

Re: request to move to Public Mobile

will13am — Tue, 14 May 2019 17:32:56 GMT

@RATHAN863, did you go through this activation form to sign up and submit number port?

https://activate.publicmobile.ca/

Re: request to move to Public Mobile

computergeek541 — Tue, 14 May 2019 17:41:21 GMT

@RATHAN863 wrote:
Public Mobile here: We’re experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Thanks.

That text message gets sent to customers when number porting has failed. Be sure to have the account number and account holder name of the originating carrier and send a private message to Public Mobile's moderators. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: request to move to Public Mobile

RATHAN863 — Tue, 14 May 2019 18:09:29 GMT

yes

Re: request to move to Public Mobile

TheOldVR — Tue, 14 May 2019 18:10:47 GMT

Yeah, is a porting issue.

Important to make sure that the account verification info that you enter during the porting process is 100% correct (not saying that yours was not....).

Hope a MOD can get things going for you!