topic Re: Failed Port? in Get Support

Failed Port?

snadeau14 — Wed, 05 Jan 2022 09:56:28 GMT

Hello all! I completed the self serve last night and ported from Bell. Well it didn't port, so I did a change phone number this morning and I was able to port from Bell I think, I put the SIM in the phone it says tha it is network locked and requires a pin, Also I can no longer access my Plans in my self serve account and my Phone number disapeared in my account. I sent a PM to the moderators awaiting a response from them. Just trying to educate myself on the issue.

Re: Failed Port?

hycm53 — Tue, 14 May 2019 15:05:56 GMT

@snadeau14 wrote:
Hello all! I completed the self serve last night and ported from Bell. Well it didn't port, so I did a change phone number this morning and I was able to port from Bell I think, I put the SIM in the phone it says tha it is network locked and requires a pin, Also I can no longer access my Plans in my self serve account and my Phone number disapeared in my account. I sent a PM to the moderators awaiting a response from them. Just trying to educate myself on the issue.

Your phone probably is locked to Bell, and you need Bell give your unlocked key.

Re: Failed Port?

duffer900 — Tue, 14 May 2019 15:10:08 GMT

@snadeau14 wrote:
Hello all! I completed the self serve last night and ported from Bell. Well it didn't port, so I did a change phone number this morning and I was able to port from Bell I think, I put the SIM in the phone it says tha it is network locked and requires a pin, Also I can no longer access my Plans in my self serve account and my Phone number disapeared in my account. I sent a PM to the moderators awaiting a response from them. Just trying to educate myself on the issue.

Do you have a friend or relative that you can test your SIM card in to? Just temporarily to see if it works? This will help determine if the phone is the culprit

Re: Failed Port?

snadeau14 — Tue, 14 May 2019 15:11:50 GMT

I do, will have to try, however I am concerned that the phone number that was associated with port is no longer mine due to the fact that it is no longer in my PM account.

Re: Failed Port?

Dogbert — Tue, 14 May 2019 15:13:44 GMT

@snadeau14 wrote:
Hello all! I completed the self serve last night and ported from Bell. Well it didn't port, so I did a change phone number this morning and I was able to port from Bell I think, I put the SIM in the phone it says tha it is network locked and requires a pin, Also I can no longer access my Plans in my self serve account and my Phone number disapeared in my account. I sent a PM to the moderators awaiting a response from them. Just trying to educate myself on the issue.

It also sounds like that your phone was locked by the previous service provider "Bell". In this case, you have 2 options: - ask the previous provider to unlock your phone - if they are unwilling/cannot, cause your not a customer anymore & there's no way to establish you're the owner of that phone..... you can try an instore/online unlocking service (I've previously used various ebay resellers to unlock my phones ~$5 or less)

Re: Failed Port?

geopublic — Tue, 14 May 2019 15:40:28 GMT

@snadeau14 wrote:
Hello all! I completed the self serve last night and ported from Bell. Well it didn't port, so I did a change phone number this morning and I was able to port from Bell I think, I put the SIM in the phone it says tha it is network locked and requires a pin, Also I can no longer access my Plans in my self serve account and my Phone number disapeared in my account. I sent a PM to the moderators awaiting a response from them. Just trying to educate myself on the issue.

@snadeau14 I'm not sure I understand. First of all if your phone is asking for network unlock code then you need to get that from Bell to be able to use your phone on the PM network. If your phone is a Sumsung then you might be able to get the unlock code from the Samsung website via a a chat session. To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

When you activated your PM sim did you chose a new temp number or are you saying that you setup the port?. How do you now there was a problem with the port when you have a locked phone?

You need to unlock your phone first and get it to the point were it connects to the PM network and then deal with the port because it might be stuck.

Edit: Don't worry about losing your number with Bell you can port out even if the account is closed.

Hope this helps!

Re: Failed Port?

Jackhyf63 — Tue, 14 May 2019 15:37:14 GMT

@snadeau14

With regards to the stuck port, you will require moderator assistance to resubmit your port for you. If you are porting from mobile to mobile, the port should take less than an hour to complete between major wireless carriers.I would give Bell a call after 6 hours because most of the times the issue with porting is from the originating carrier. They may not have fully complete the port ,Once Bell can confirm the port out is complete, then PM mod should be able to "refresh" your account and everything should work.

Re: Failed Port?

snadeau14 — Tue, 14 May 2019 15:43:44 GMT

Called Bell and got the PIN, now says network unlock unsuccesful?

Re: Failed Port?

snadeau14 — Tue, 14 May 2019 15:45:14 GMT

My bell SIM card was still working until I did the second port this morning.

Re: Failed Port?

geopublic — Tue, 14 May 2019 15:45:44 GMT

@snadeau14 wrote:
Called Bell and got the PIN, now says network unlock unsuccesful?

@snadeau14 What number is showing when you insert the PM sim?

Re: Failed Port?

geopublic — Tue, 14 May 2019 15:49:30 GMT

@snadeau14 wrote:
My bell SIM card was still working until I did the second port this morning.

@snadeau14 More than likely that means that the port is complete. Did you receive a text from PM notifying you that the port was complete?

Re: Failed Port?

popping — Tue, 14 May 2019 15:51:22 GMT

@snadeau14 wrote:
Hello all! I completed the self serve last night and ported from Bell. Well it didn't port, so I did a change phone number this morning and I was able to port from Bell I think, I put the SIM in the phone it says tha it is network locked and requires a pin, Also I can no longer access my Plans in my self serve account and my Phone number disapeared in my account. I sent a PM to the moderators awaiting a response from them. Just trying to educate myself on the issue.

You initiated porting your Bell number during your PM plan activation.

Did you see your Bell number on your self-serve account?

If yes, PM system will not let you to port your Bell number again as it is already with PM.

This morning, you may have getting a new number from PM. If this is what you did this morning, your Bell number will be released and replaced by the new PM number. I am sorry to tell you that you Bell number went back to Bell. You can send a private message to moderator for help. But PM may not be able to get your number back as it was released.

Re: Failed Port?

hycm53 — Tue, 14 May 2019 15:51:23 GMT

@snadeau14 wrote:
Called Bell and got the PIN, now says network unlock unsuccesful?

Following this link to unlock your phone network from Bell:

https://support.bell.ca/mobility/unlock_your_bell_device?step=1

Re: Failed Port?

snadeau14 — Tue, 14 May 2019 15:53:27 GMT

On the first initial port, no I didn't see the phone number in my self serve account. When I changed the phone number this moring it did apear but went away, just checked again it is now back!

Re: Failed Port?

geopublic — Tue, 14 May 2019 15:55:39 GMT

@snadeau14 wrote:
On the first initial port, no I didn't see the phone number in my self serve account. When I changed the phone number this moring it did apear but went away, just checked again it is now back!

@snadeau14 What number the Bell number or the temp PM number?

Re: Failed Port?

snadeau14 — Tue, 14 May 2019 15:59:49 GMT

The bell number

Re: Failed Port?

geopublic — Tue, 14 May 2019 16:01:58 GMT

@snadeau14 wrote:
The bell number

@snadeau14 Good that means you are all set. Welcome to PM.

Re: Failed Port?

popping — Tue, 14 May 2019 16:57:24 GMT

@snadeau14 wrote:
On the first initial port, no I didn't see the phone number in my self serve account. When I changed the phone number this moring it did apear but went away, just checked again it is now back!

Great. You number is safe at PM.

Number porting is a 2 steps process:

1. PM has done its work to get your number and use it at PM.

2. Now, you are waiting for Bell to release your number to PM. Not until Bell release your number, all incoming calls and text messages will be delivered to your Bell SIM card. You can continue to use your Bell SIM card until it stops working. Then switch to PM SIM card.

Re: Failed Port?

computergeek541 — Tue, 14 May 2019 17:22:15 GMT

@popping wrote:
@snadeau14 wrote:
On the first initial port, no I didn't see the phone number in my self serve account. When I changed the phone number this moring it did apear but went away, just checked again it is now back!
Great. You number is safe at PM.

Number porting is a 2 steps process:
1. PM has done its work to get your number and use it at PM.
2. Now, you are waiting for Bell to release your number to PM. Not until Bell release your number, all incoming calls and text messages will be delivered to your Bell SIM card. You can continue to use your Bell SIM card until it stops working. Then switch to PM SIM card.

The number showing in self-serve gives no indication of success or failure of the number port nor gives any guarantee that the number can be secured. That number gets assigned to the Public Mobile account immediately. I agree with you on the rest of it.

Re: Failed Port?

snadeau14 — Tue, 14 May 2019 17:26:45 GMT

I am able to view usage history in the self serve account, (Text sent from family member). I cannot unlock the network, it says network unlock unsuccesful requires PUK?