topic Re: Suggestion: New message note/warning in Get Support

Suggestion: New message note/warning

MacMe — Wed, 05 Jan 2022 09:56:20 GMT

I noticed that people often post their phone number or even credit card information in threads when they need help.

Maybe a little note can be added somewhere when a user creates a new message or makes a reply telling them not to include personal information. Could be something like this:

Re: Suggestion: New message note/warning

will13am — Sat, 16 Jun 2018 14:12:33 GMT

Great idea! @Alan_K, @Brooke_C, please consider this suggestion.

Re: Suggestion: New message note/warning

tqlam — Sat, 16 Jun 2018 14:42:49 GMT

Agree, personal information shouldn't be added to a discussion message. Adding a warning message in message editor is good idea for new users.

Re: Suggestion: New message note/warning

Anonymous — Sat, 16 Jun 2018 15:26:20 GMT

I would suggest something auto-sensing in the text. A passive line of text might more likely be ignored. Maybe detecting a series of 3 or more numbers and then a pop-up warns asking if these numbers are private information and then explains why not to do that. Some forums can detect short replies. Some can detect cuss words. Maybe there's a way to detect a series of numbers in Lithium.

But then, if people aren't aware or care about exposing their information then who is anybody else to care? With all these social networking systems people are exposing private information all the time.

Re: Suggestion: New message note/warning

ShawnC13 — Sat, 16 Jun 2018 15:36:19 GMT

@MacMe, great suggestion but people won't even look at it. I have a similar message in my signature and still get all kinds of private messages with that info in it

Re: Suggestion: New message note/warning

meocon — Sat, 16 Jun 2018 17:23:10 GMT

@MacMe that's a great suggestion. I recommend place the notice under "Subject" box with red words so people cannot miss that

Re: Suggestion: New message note/warning

SD08 — Sat, 16 Jun 2018 18:01:44 GMT

Agreed. Excellent idea.

I encountered an example recently that included the whole works: name, credit card number, card expiry date, and 3-digit CVV code from the back of the card. Yikes!

Re: Suggestion: New message note/warning

ShawnC13 — Sat, 16 Jun 2018 18:04:31 GMT

@SD08 wrote:
Agreed. Excellent idea.

I encountered an example recently that included the whole works: name, credit card number, card expiry date, and 3-digit CVV code from the back of the card. Yikes!

Where did you book the vacation to lol .I am surprised how many people and that info without really knowing who it goes to

Re: Suggestion: New message note/warning

SD08 — Sat, 16 Jun 2018 18:38:34 GMT

@ShawnC13 wrote:
@SD08 wrote:
Agreed. Excellent idea.

I encountered an example recently that included the whole works: name, credit card number, card expiry date, and 3-digit CVV code from the back of the card. Yikes!
Where did you book the vacation to lol .I am surprised how many people and that info without really knowing who it goes to

Seriously...it's puzzling. Even if people are under the impression that this isn't a public forum, just the obvious fact that so many customers are able to see and post throughout the forum should give them pause before they post private details.

P.S. Sorry for the delayed reply. I was busy ordering from the 5-star room service. LOL