topic Just signed up and ported in but no data bonus. in Get Support

Just signed up and ported in but no data bonus.

ScottyB — Wed, 05 Jan 2022 09:56:16 GMT

I recently joined PM and I took advantage of the bonus offer to port in from Virgin and receive the bonus data. I got my phone and data working but when I go to my account, there is no bonus for porting in from Virgin. I can see my 2 dollars for opting for autopay, but that is it. Does it take some time for the extra data to appear or does it not start until after my first month?

Also, do I have to cancel with Virgin or did PM do that when they ported my number in?

Re: Just signed up and ported in but no data bonus.

LovesToPM — Tue, 14 May 2019 04:17:02 GMT

@ScottyB wrote:
I recently joined PM and I took advantage of the bonus offer to port in from Virgin and receive the bonus data. I got my phone and data working but when I go to my account, there is no bonus for porting in from Virgin. I can see my 2 dollars for opting for autopay, but that is it. Does it take some time for the extra data to appear or does it not start until after my first month?

Also, do I have to cancel with Virgin or did PM do that when they ported my number in?

When did you activate/sign-up?

According to the promo, it could take up to 7 days to appear.

You do not need to cancel with Virgin. Once your number has been ported, Virgin will automatically close your account and bill you/refund you as needed.

Re: Just signed up and ported in but no data bonus.

natewu — Tue, 14 May 2019 04:37:08 GMT

When you signed up, be sure to click the PROMO plan. NOT the normal plan or the data bonus will not come up. If you already selected a normal plan change your plans in self serve and it should show up next month.

Re: Just signed up and ported in but no data bonus.

ScottyB — Wed, 15 May 2019 03:59:43 GMT

@LovesToPM wrote:
@ScottyB wrote:
I recently joined PM and I took advantage of the bonus offer to port in from Virgin and receive the bonus data. I got my phone and data working but when I go to my account, there is no bonus for porting in from Virgin. I can see my 2 dollars for opting for autopay, but that is it. Does it take some time for the extra data to appear or does it not start until after my first month?

Also, do I have to cancel with Virgin or did PM do that when they ported my number in?
When did you activate/sign-up?

According to the promo, it could take up to 7 days to appear.

You do not need to cancel with Virgin. Once your number has been ported, Virgin will automatically close your account and bill you/refund you as needed.

I signed up on the 4th, so it has already been more than 7 days and still nothing...

Re: Just signed up and ported in but no data bonus.

ScottyB — Wed, 15 May 2019 04:01:07 GMT

@natewu wrote:
When you signed up, be sure to click the PROMO plan. NOT the normal plan or the data bonus will not come up. If you already selected a normal plan change your plans in self serve and it should show up next month.

When I signed up, it said the 35 dollar plan was one of the promotional plans offered and I selected it. So Im not sure why I still am not seeing it...

Re: Just signed up and ported in but no data bonus.

Dunkman — Wed, 15 May 2019 04:02:15 GMT

@ScottyB

If you have not already contact moderator, you should private message. It has been more than 7 days.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Just signed up and ported in but no data bonus.

ScottyB — Wed, 15 May 2019 04:08:44 GMT

@Dunkman wrote:
@ScottyB
If you have not already contact moderator, you should private message. It has been more than 7 days.

Send a private message to moderator through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Thanks Dunkman, I just sent them a message now. I didn't know how to send them messages so thnxs for that. Hopefully they can sort this out, cheers.