topic Re: porting question in Get Support

porting question

sonia — Wed, 05 Jan 2022 09:56:15 GMT

i want to switch my phone from Freedom Mobile to PM, but i am concerned that my Freedom account will be closed when i port my number to PM. I don't want the Freedom account to close because i have a second cell on that account which belongs to my partner and she wants to stay with Freedom. is there a way to ensure that i can port my number to PM without inadvertently shutting down my account at Freedom Mobile? thanks

Re: porting question

ShawnC13 — Sat, 16 Jun 2018 04:58:07 GMT

@sonia wrote:
i want to switch my phone from Freedom Mobile to PM, but i am concerned that my Freedom account will be closed when i port my number to PM. I don't want the Freedom account to close because i have a second cell on that account which belongs to my partner and she wants to stay with Freedom. is there a way to ensure that i can port my number to PM without inadvertently shutting down my account at Freedom Mobile? thanks

Your freedom account won't close if there are two lines on it they will just port out your line. I was with Rogers with my wife and I ported to PM a couple of days before her and she still had the Rogers line active after my transfer. I am willing to bet that after your partner sees how well PM works with you she will be wanting to switch.

Re: porting question

meocon — Sat, 16 Jun 2018 05:46:08 GMT

@sonia Your Freedom Mobile account won't close you can port your number over to PM. Your partner will stay with Freedom without any problem. As my mom just ported to PM from Freedom Mobile and my dad still stays with Freedom.

Re: porting question

tqlam — Sat, 16 Jun 2018 15:02:14 GMT

I have done two portings from freedom and didn't have any issues. Make sure both numbers (freedom and pm) are active then you request a port with PM. Once porting is completed, you can test it by calling your freedom number and it will ring on you PM phone.

Re: porting question

jp2 — Sat, 16 Jun 2018 15:27:53 GMT

Don't forget to get your partner to use your referral number when they want to switch.

Re: porting question

sonia — Sat, 16 Jun 2018 16:20:57 GMT

thanks to everyone who wrote in. when you say "make sure both accounts are active" i understand this to mean i should not port at the same time as i activate my sim. is this correct? i looked at the activation process and noticed that one can port as part of activation but it's not clear how to "request a port" later.

sonia

Re: porting question

ShawnC13 — Sat, 16 Jun 2018 16:40:19 GMT

@sonia wrote:
thanks to everyone who wrote in. when you say "make sure both accounts are active" i understand this to mean i should not port at the same time as i activate my sim. is this correct? i looked at the activation process and noticed that one can port as part of activation but it's not clear how to "request a port" later.
sonia

Some say to activate your pm SIM with a new number to make sure it works then port your number with a number change. I did the activation and port in one step and had no issues

Re: porting question

jp2 — Sat, 16 Jun 2018 16:45:46 GMT

I also did it in one step without issue but I was coming from Bell.

Re: porting question

MacMe — Sat, 16 Jun 2018 16:51:01 GMT

@sonia wrote:
thanks to everyone who wrote in. when you say "make sure both accounts are active" i understand this to mean i should not port at the same time as i activate my sim. is this correct? i looked at the activation process and noticed that one can port as part of activation but it's not clear how to "request a port" later.
sonia

Its means you shouldn't cancel your Freedom Mobile plan, so your current plan has to be active.

You can port when you activate or do it later online by logging into self-serve:

Click on "My Account" (top right corner), log in (or create an account), then click on "Plans and Add-ons", then "Change Phone Number".

Re: porting question

tqlam — Tue, 26 Jun 2018 18:31:04 GMT

As said, I have both (freedom vs PM) sims are in active. PM sim is on the temp number, then request a port from PM, your freedom service will be cancelled automatically once ported. From there on, any calls to your freedom number will be ring on your PM phone.