topic Re: Dropped calls and static in Get Support

Dropped calls and static

NATHANS01 — Wed, 05 Jan 2022 09:56:06 GMT

I just switched a phone from bell mobility to public. All call seem to develope static after 15 seconds or so then drop completely. I have removed sin card and powered down already

Re: Dropped calls and static

geopublic — Tue, 14 May 2019 02:14:40 GMT

@NATHANS01 wrote:
I just switched a phone from bell mobility to public. All call seem to develope static after 15 seconds or so then drop completely. I have removed sin card and powered down already

@NATHANS01 Bell and PM share the same network. There might be an issue with your account. You need to notify PM of this issue. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: Dropped calls and static

Dogbert — Tue, 14 May 2019 06:34:47 GMT

@geopublic wrote: Bell and PM share the same network.

That is technically correct for the coverage tower; however, the backend is different. Thus, one could be perfect on one network & not the other.

Re: Dropped calls and static

MoreYummy — Tue, 14 May 2019 08:57:34 GMT

they share same network, but if not network related issue. It will have different result.

lets say sim card etc.

Re: Dropped calls and static

NATHANS01 — Tue, 14 May 2019 17:40:31 GMT

Still not a solution to my issue

Re: Dropped calls and static

NATHANS01 — Tue, 14 May 2019 17:41:50 GMT

So how does this response help me

Re: Dropped calls and static

geopublic — Tue, 14 May 2019 17:46:20 GMT

@Dogbert wrote:
@geopublic wrote: Bell and PM share the same network.
That is technically correct for the coverage tower; however, the backend is different. Thus, one could be perfect on one network & not the other.

@Dogbert Correct, that is why I'm recommending that the OP notify the PM team to check the account.

Re: Dropped calls and static

Lieux — Tue, 14 May 2019 17:46:21 GMT

@NATHANS01 wrote:
Still not a solution to my issue

Did you write a private message to the moderator for help as said above? Here is the same link..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Dropped calls and static

geopublic — Tue, 14 May 2019 17:54:21 GMT

@NATHANS01 wrote:
So how does this response help me

@NATHANS01 The only one that can help you is the Public Mobile moderator (employee). They will respond back to you via a private message.

Moderator

NATHANS01 — Wed, 15 May 2019 21:28:22 GMT

I am trying to get the issue resolved with my phone calls being very static and then dropping, believe I have messaged moderator correctly but have no response yet. Almost ready to go back to old carrier