topic Re: Paid credit on acct no data no talk phone stopped working credit on acct in Get Support

Paid credit on acct no data no talk phone stopped working credit on acct

Baja — Wed, 05 Jan 2022 09:56:01 GMT

No talk just stopped, no data, credit on acct 2 weeks until next due payment. Tried sim card out 4 times, rebooted 4 times, apn reset 4 times. No go any suggestions?? My other phone works fine did not do anything.

Re: Paid credit on acct no data no talk phone stopped working credit on acct

Lieux — Tue, 14 May 2019 00:58:31 GMT

@Baja wrote:
No talk just stopped, no data, credit on acct 2 weeks until next due payment. Tried sim card out 4 times, rebooted 4 times, apn reset 4 times. No go any suggestions?? My other phone works fine did not do anything.

What's your plan? Used all minutes and data?

Re: Paid credit on acct no data no talk phone stopped working credit on acct

Baja — Tue, 14 May 2019 00:59:50 GMT

It worked fine for two weeks then quit yesterday. I also tried the lost phone routine several times. Its $15 month and data, talk are not used hardly at all.

Re: Paid credit on acct no data no talk phone stopped working credit on acct

Lieux — Tue, 14 May 2019 01:02:50 GMT

@Baja wrote:
It worked fine for two weeks then quit yesterday. I also tried the lost phone routine several times. Its $15 month and data, talk are not used hardly at all.

Did you go in your self-serve account on your first page can you see....20/100 minutes for example and 111/250mb for data????

Re: Paid credit on acct no data no talk phone stopped working credit on acct

Baja — Tue, 14 May 2019 01:30:10 GMT

yes thanks I went and triple checked that the data and the minutes talk had not been exceeded.

Re: Paid credit on acct no data no talk phone stopped working credit on acct

helpsalot — Tue, 14 May 2019 01:42:12 GMT

Sign out of all accounts and sign back in?

Re: Paid credit on acct no data no talk phone stopped working credit on acct

Baja — Tue, 14 May 2019 01:56:30 GMT

Hmm I have not tried that, I will give it a go.

Re: Paid credit on acct no data no talk phone stopped working credit on acct

Luddite — Tue, 14 May 2019 02:01:12 GMT

@Baja Try this:

1. login to your account >> Plan and Add-ons >> Lost/Stolen Phone >> click Suspend Service >> logout

2. login to your account >> Plan and Add-ons >> Lost/Stolen Phone >> click Resume Service >> logout

3. wait a few minutes, reboot your phone and check for service

If that fails click this: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437to send a private message to the moderator team with a description of your issue. Usually they answer within in 24 hours, but can take a few days.

Do not send multiple messages. This increases the queue and adds to the time moderators take to locate all your messages. Refer to the following knowledge base for additional information on contacting the moderator team. https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759 .

Meanwhile, if you need to make phone calls try an application like that from https://www.fongo.com/ . It provides free calling across Canada from wherever you are connected to wifi

Good luck.

Re: Paid credit on acct no data no talk phone stopped working credit on acct

geopublic — Tue, 14 May 2019 02:03:10 GMT

@Baja wrote:
Hmm I have not tried that, I will give it a go.

@Baja If you continue to experience problems best to let the Public Mobile team know so that the can reset you account. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: Paid credit on acct no data no talk phone stopped working credit on acct

Baja — Tue, 14 May 2019 02:04:27 GMT

turned off settings network selection, no change............

Re: Paid credit on acct no data no talk phone stopped working credit on acct

Baja — Tue, 14 May 2019 02:29:18 GMT

Well thanks I tried that for the sixth time, message changed .......... not covered by plan, then the 611 routine. I contacted moderator, thanks for your help. Ill post if it ever gets back going again.

Re: Paid credit on acct no data no talk phone stopped working credit on acct

Baja — Tue, 14 May 2019 18:56:55 GMT

Tried switching the sim card from my i phone 5 into my i phone 6 and the 6 then works so it is the sim card that seems to be wrong or something at the Public Mobile end as the phone works fine with my other sim card from Public in it. Still no response from a moderator.