topic Re: can't connect to network in Get Support

can't connect to network

kenoben — Wed, 05 Jan 2022 09:55:41 GMT

Good afternoon. I just renewed my plan recently and now I can't connect to the network and use my data. My account is current and shows I haven't used any data yet. I've been a customer for a while on a pre-paid plan. Is anyone else experiencing this issue? I can still make calls and receive text messages but zero data usage. Help!

Re: can't connect to network

sunflowershine — Mon, 13 May 2019 21:02:16 GMT

@kenoben Hi, have you set your setting of APN?

Re: can't connect to network

kenoben — Mon, 13 May 2019 21:12:56 GMT

Yes. I set them a long time ago. Everything was working fine until the new cycle started. I also double checked the settings just in case and they're fine.

Re: can't connect to network

hycm53 — Mon, 13 May 2019 21:17:40 GMT

@kenoben wrote:
Good afternoon. I just renewed my plan recently and now I can't connect to the network and use my data. My account is current and shows I haven't used any data yet. I've been a customer for a while on a pre-paid plan. Is anyone else experiencing this issue? I can still make calls and receive text messages but zero data usage. Help!

Try the lost/stolen trick

To report your phone stolen. Login to your account. Choose Plans and Add-on tab. Then choose Lost/Stolen Phone tab. Then choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Restart your phone.

If doesn't work you may contact moderator team:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: can't connect to network

kenoben — Mon, 13 May 2019 21:32:16 GMT

Everything seems to be fine after trying this.

Thank you for the assistance and have a wonderful day 🙂