topic Re: Cell phone in Get Support

Cell phone

triciaowatch201 — Wed, 05 Jan 2022 09:55:36 GMT

Hi I put minutes on my phone, still can not use it because on top right corner symbol appears as no connection... I have been trying to talk with live agent at public mobile... would you be able to assist. I have restarted twice, power off thank you

Re: Cell phone

Pizzaeh — Mon, 13 May 2019 19:31:54 GMT

@triciaowatch201 wrote:
Hi I put minutes on my phone, still can not use it because on top right corner symbol appears as no connection... I have been trying to talk with live agent at public mobile... would you be able to assist. I have restarted twice, power off thank you

Hi @triciaowatch201 , we need a few more details.

Which plan are you on?

When you login to your online self-serve account, what is the account status?

Is this a new Public Mobile line? When did you activate the line?

Did you port in a number from another carrier?

What phone do you have?

There is no live agent; help is provided here in this community forum from other customers like you, and through the moderators.

Re: Cell phone

geopublic — Mon, 13 May 2019 19:42:56 GMT

@triciaowatch201 wrote:
Hi I put minutes on my phone, still can not use it because on top right corner symbol appears as no connection... I have been trying to talk with live agent at public mobile... would you be able to assist. I have restarted twice, power off thank you

@triciaowatch201 If your account is active and you are unable to connect to the PM network then it might be that your phone is locked to your previous provider or your phone is not compatible with PM's network. What is the make and model of your phone?

Re: Cell phone

sunflowershine — Mon, 13 May 2019 21:06:58 GMT

@triciaowatch201 wrote:
Hi I put minutes on my phone, still can not use it because on top right corner symbol appears as no connection... I have been trying to talk with live agent at public mobile... would you be able to assist. I have restarted twice, power off thank you

@triciaowatch201 How did you put minutes on your phone? Have you set up My Account yet?

There is no live agent at PM. You can reach the Moderator by sending them a private message by click on the Envelop icon and send to "Moderator_Team" and they will be replied within two days.

Re: Cell phone

cavemantoronto — Mon, 13 May 2019 23:11:07 GMT

@triciaowatch201 wrote:
Hi I put minutes on my phone, still can not use it because on top right corner symbol appears as no connection... I have been trying to talk with live agent at public mobile... would you be able to assist. I have restarted twice, power off thank you

Check if your phone has umts band 2 and 5. Without it, phone can't make or receive calls.