topic Re: Voicemail Fail in Get Support

Voicemail Fail

ecnivthane — Wed, 05 Jan 2022 09:55:31 GMT

I am unable to access voicemail. Phone indicates call failed upon attempt. When I try to update my access number public mobile says I don't have a 'talk' plan so no voicemail. However, I DO have an unlimited talk plan...

Re: Voicemail Fail

geopublic — Mon, 13 May 2019 19:46:54 GMT

@ecnivthane wrote:
I am unable to access voicemail. Phone indicates call failed upon attempt. When I try to update my access number public mobile says I don't have a 'talk' plan so no voicemail. However, I DO have an unlimited talk plan...

@ecnivthane When you dial 611 on your phone what happens?

Re: Voicemail Fail

Triguy — Mon, 13 May 2019 19:55:16 GMT

Here is an article about voicemail.

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-voicemail

Re: Voicemail Fail

ecnivthane — Mon, 13 May 2019 20:01:27 GMT

I get through to public mobile

Re: Voicemail Fail

geopublic — Mon, 13 May 2019 20:55:39 GMT

@ecnivthane wrote:
I get through to public mobile

@ecnivthane if you hold down 1 on your phone does it go into VM?

Re: Voicemail Fail

ecnivthane — Mon, 13 May 2019 21:03:53 GMT

No, I get the same result... just call failed

Re: Voicemail Fail

geopublic — Mon, 13 May 2019 23:33:18 GMT

@ecnivthane wrote:
No, I get the same result... just call failed

@ecnivthane What is the make and model of your phone? Can you dial +16475804001 vm directly?

Re: Voicemail Fail

ecnivthane — Mon, 13 May 2019 23:44:33 GMT

Thank you, yes, calling +16475804001 allows me to access my voicemail. The voicemail button on my phone (iphone 6S plus) still doesn't work, but at least I can get the mail! thanks again

Re: Voicemail Fail

geopublic — Mon, 13 May 2019 23:47:24 GMT

@ecnivthane wrote:
Thank you, yes, calling +16475804001 allows me to access my voicemail. The voicemail button on my phone (iphone 6S plus) still doesn't work, but at least I can get the mail! thanks again

@ecnivthane Just open yout phone app and enter that number as the VM number and you should br able to access VM from your notification bar

Re: Voicemail Fail

ecnivthane — Tue, 14 May 2019 00:07:24 GMT

Sorry, Im not sure what you mean? Where do I access that? in settings?

Re: Voicemail Fail

geopublic — Tue, 14 May 2019 00:12:24 GMT

@ecnivthane wrote:
I am unable to access voicemail. Phone indicates call failed upon attempt. When I try to update my access number public mobile says I don't have a 'talk' plan so no voicemail. However, I DO have an unlimited talk plan...

@ecnivthane This might help for an iPhone 6s:

iOS: How to fix/change Voicemail number

Go to the phone's keypad.
Dial *#5005*86# and “call it”
A phone number will appear, which is the one currently associated with the voice mail. ...
Now, call *5005*86*<insertPhoneNumber># and replace the placeholder with your phone number, starting with the country code (1 in this case for North America).

Re: Voicemail Fail

ecnivthane — Tue, 14 May 2019 17:30:22 GMT

still wondering how "open phone app and enter that number as the VM number" I don't see where the voicemail access number should be entered...

Re: Voicemail Fail

geopublic — Tue, 14 May 2019 17:33:27 GMT

@ecnivthane wrote:
still wondering how "open phone app and enter that number as the VM number" I don't see where the voicemail access number should be entered...

@ecnivthane That's for Android based phone. iPhones are a different animal?

Re: Voicemail Fail

ecnivthane — Tue, 14 May 2019 18:28:17 GMT

I think my problem lies with my account set up with public mobile. For some reason the system thinks that I don't have a "talk" plan even though I do, and use it regularly... I have no idea how to contact public mobile directly to resolve. any ideas?

Re: Voicemail Fail

geopublic — Tue, 14 May 2019 18:44:58 GMT

@ecnivthane wrote:
I think my problem lies with my account set up with public mobile. For some reason the system thinks that I don't have a "talk" plan even though I do, and use it regularly... I have no idea how to contact public mobile directly to resolve. any ideas?

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: Voicemail Fail

ecnivthane — Tue, 14 May 2019 20:51:26 GMT

Thanks! I'll do that

Re: Voicemail Fail

geopublic — Wed, 15 May 2019 02:59:21 GMT

@ecnivthane wrote:
Thanks! I'll do that

@ecnivthane One more thing i forgot to mention is that others have suggested to reset the network settings on an iPhone to fix similar issues. Might be worth a try while waiting for the moderator to respond.