topic Re: No internet in Get Support

No internet

jamumex1970 — Wed, 05 Jan 2022 09:55:28 GMT

I run out my gb for internet and I pay before my due date I have automatic payment I have positive balance but no internet what can I do

Re: No internet

jp2 — Thu, 14 Jun 2018 02:06:24 GMT

If you are out of data and want to renew early to have your plan data again you can contact the mods and tell them you already have the funds added to your account.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get help with you account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message. or use the @ symbol followed by Mod_Team with no spaces to bring their attention to this thread.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]

Messages are replied to during office hours, in the order in which they are received

Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.

There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator

How to view and reply to your private messages

Or you can purchase a data add on that will roll over each month if you don't use it all.

Re: No internet

meocon — Thu, 14 Jun 2018 04:27:19 GMT

@jamumex1970 It's not automatic renew data when it's run out even you have positive balance. You can purchase data add-on 1GB for $30 or contact MODs to renew your plan early. If you renewed or purchased add-on but no internet, you should reboot your phone to make data works again.

Re: No internet

jamumex1970 — Thu, 14 Jun 2018 13:15:35 GMT

I did no luck

Re: No internet

jp2 — Thu, 14 Jun 2018 20:18:18 GMT

You asked the mods to renew your plan early and they didn't ?

Re: No internet

horemansus — Sun, 17 Jun 2018 03:06:59 GMT

Log into your PM to check usage.. If atthe limit you have 2 options..

1. Purhase data addon for $30.. Put $30 into your account first

2. Renew with sme plan.. Be sure $$ is in account. Contact mods

Or you cn put $$ in select new plan and activate now... Only works if you want aa currently available plan and don't mind losing your old plan.