topic Re: Can't make calls in Get Support

Can't make calls

Llyr — Wed, 05 Jan 2022 09:55:07 GMT

I just joined public mobile and my plan includes unlimited province wide calling but I haven't been able to make any calls. When I try to make a call it says that I do not have an active add on and it's not covered by my plan. What should I do?

Re: Can't make calls

PJC — Tue, 12 Jun 2018 22:05:37 GMT

You will have message the mods to look into this issue for you via the below link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Include your phone number and pin with a description of your issue and they will help you.

Re: Can't make calls

Llyr — Tue, 12 Jun 2018 22:09:21 GMT

Thanks so much I will try that.

Re: Can't make calls

SlyBlueFighter — Tue, 12 Jun 2018 22:23:50 GMT

I wonder if there is something going on, I am having the exact same issue right now.

Re: Can't make calls

will13am — Tue, 12 Jun 2018 23:25:50 GMT

For those having this issue, it is not a pandemic in any way. From time to time, account provisioning goes off the rails and the set of area codes that should be associated with the calling feature in a particular account gets messed up. This results in the system giving an errant message when a call is made. It is easy corrected by the moderator team when they are made aware of the situation. Unfortunately, there are no blinking lights or anything that goes off when an account is afflicted with this bug. The customer has to make the moderator team aware of the situation. Sorry for the inconvenience.

Re: Can't make calls

SlyBlueFighter — Wed, 13 Jun 2018 00:12:24 GMT

I didn't necessarily think it was a pandemic, just was very close timing. It did end up to be something with porting :).