topic Re: Unable to unlock SIM in Get Support

Unable to unlock SIM

StraudBeryl — Wed, 05 Jan 2022 09:55:02 GMT

Transferred phone number from Rogers to PublicMobile 3 or so hours ago.
Overview displays account status as Active.
Utilizing Samsung Galaxy s5

4 digit pin is not what I set it to be during registration and I'm unsure of where it's kept to even make sure it's correct. My phone is now asking for the Master unlock code and I've no idea what to do next.

Re: Unable to unlock SIM

NDesai — Mon, 13 May 2019 14:56:49 GMT

@StraudBeryl Are you sure your S5 is unlocked or locked to Telus/Koodo?

Re: Unable to unlock SIM

will13am — Mon, 13 May 2019 14:57:15 GMT

@StraudBeryl, I think this means the phone is SIM locked to Rogers. You should be able to obtain the unlock code from Rogers free of charge.

Re: Unable to unlock SIM

Triguy — Mon, 13 May 2019 15:00:21 GMT

You could try contacting Samsung.

Samsung is giving unlock codes for free

Start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170
Inform the rep that you would like to unlock your S5 and provide the IMEI & Carrier info
In a few (2+) days, you will get the unlock code via email.

Re: Unable to unlock SIM

hycm53 — Mon, 13 May 2019 15:17:18 GMT

@StraudBeryl wrote:
Transferred phone number from Rogers to PublicMobile 3 or so hours ago.
Overview displays account status as Active.
Utilizing Samsung Galaxy s5
4 digit pin is not what I set it to be during registration and I'm unsure of where it's kept to even make sure it's correct. My phone is now asking for the Master unlock code and I've no idea what to do next.

Although Samsung Galaxy s5 was unlocked, but the problem is Samsung Galaxy s5 will be locked to first Sim card, for instance in your case was Rogers .If your Samsung Galaxy s5 was from Rogers you can ask Rogers give you unlock key, otherwise you need to contact Samsung to give you unlock key.

Re: Unable to unlock SIM

computergeek541 — Mon, 13 May 2019 15:29:12 GMT

@StraudBeryl wrote:
Transferred phone number from Rogers to PublicMobile 3 or so hours ago.
Overview displays account status as Active.
Utilizing Samsung Galaxy s5
4 digit pin is not what I set it to be during registration and I'm unsure of where it's kept to even make sure it's correct. My phone is now asking for the Master unlock code and I've no idea what to do next.

As @will13am was saying, your phone is locked to Rogers. This situation is a little more complicated than the phone just being unlocked. Someone has tried unsuccessfully multiple times to unlock this device. This means that the device will not accept the regular unlocking code. The master code will need to be used first to re-enable your ability to use the regular unlocking code. You will need to get both codes now. When a phone asks for "sim network unlock PIN", that is not the PIN of your Public Mobile account that your device is asking for.

Re: Unable to unlock SIM

geopublic — Mon, 13 May 2019 15:28:00 GMT

@StraudBeryl wrote:
Transferred phone number from Rogers to PublicMobile 3 or so hours ago.
Overview displays account status as Active.
Utilizing Samsung Galaxy s5
4 digit pin is not what I set it to be during registration and I'm unsure of where it's kept to even make sure it's correct. My phone is now asking for the Master unlock code and I've no idea what to do next.

@StraudBeryl If it's asking you for the Master unlock code you need to go to the Samsung website and start a support chat session and they will provide you with the code taht you need.

Re: Unable to unlock SIM

StraudBeryl — Mon, 13 May 2019 15:31:48 GMT

@Triguy

This was the one to help the most! Thank you! I was able to talk via chat with one of the representatives and solve the issue.

Thank you.

Re: Unable to unlock SIM

Triguy — Mon, 13 May 2019 16:40:30 GMT

Glad to help you out and good to know your phone is working.

Re: Unable to unlock SIM

Mon_133 — Tue, 21 May 2019 15:40:40 GMT

- Get phone's IMEI number (This can be retrieved from Settings > About Phone)

- Contact phone provider and retrieve unlock code

- Retrieve Master unlock code from company of the phone (example: Samsung phones; customer service 1800-726-7864)

1. Insert the SIM card to be used, then the Windows comes out,"SIM network unlock PIN when different carrier SIM".(If this is not shown, proceed with step 2)
2. Enter the MCK code (Note: Only one time chance, please do not make a mistake).
3. Unsuccessful message comes out, "Network unlock request unsuccessful".
4. Now, enter NCK (first) code right after step 3.
5. Successful message comes out, "Network unlock successful".

Re: Unable to unlock SIM

Stuntman733 — Fri, 29 Nov 2019 00:05:21 GMT

I needed the network unlock code as well. I had to call Fido to get the code. I got the phone through them 10 years ago. I tried to go through Samsung, but the EMEI was apparently not a Canadian one. Even though the phone was supplied through Fidi in Canada. So I got the code from Fido and entered the 8 digit pin. Within 2 minutes I received a text saying welcome to Public Mobile .

Once the code was entered, everything went smooth and is working fine.

By the way, my phone is a Galaxy S4.