topic Re: phone not working in Get Support

phone not working

Chanchichi — Wed, 05 Jan 2022 09:54:55 GMT

I have no service for about a week. According to my online account nothing wrong. Can't call cant' text 😕

Re: phone not working

jp2 — Tue, 12 Jun 2018 13:44:18 GMT

Have you tried restarting your phone?

Have you tried removing your sim and putting it back in?

Do you have another phone you can try your sim in?

Re: phone not working

ShawnC13 — Tue, 12 Jun 2018 13:45:58 GMT

@Chanchichi wrote:
I have no service for about a week. According to my online account nothing wrong. Can't call cant' text 😕

Is this a new account that hasn't worked the entire time or an ongoing account that has stopped working?

Re: phone not working

nav45 — Tue, 12 Jun 2018 13:48:56 GMT

Try to restart your phone

Re: phone not working

meocon — Tue, 12 Jun 2018 14:08:06 GMT

@Chanchichi please make sure your phone is not blacklisted. You can check this website https://www.devicecheck.ca/check-status-device-canada/ You can also try to use your PM into another to see if it works or not. If PM sim card works on another phone, so your phone has a problem. If PM sim card doesn't work on another phone, I recommend you send a private message to the moderator team and ask them to investigate that. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

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Re: phone not working

Chanchichi — Tue, 12 Jun 2018 17:00:39 GMT

Was working for years. Stopped out of nowhere. I even just changed my plan and made an early payment to change it. 😕

Re: phone not working

Chanchichi — Tue, 12 Jun 2018 17:02:09 GMT

Hey that worked! Thanks. Weird though?!?

Re: phone not working

jp2 — Tue, 12 Jun 2018 17:07:44 GMT

What worked for you? You accidentally marked your post as solution instead of the solution.