topic Re: New Sim Card in Get Support

New Sim Card

Maria_whatever — Wed, 05 Jan 2022 09:54:55 GMT

I'm wondering if I am able to switch my information to a new sim card?

The new phone I want to use only takes a nano sim card, and my old sim isn't nano. I don't want to cut it myself lol. I ordered a new sim card. Is there any way I can transfer my plan, phone number, etc to the new one without starting over? Thanks

Re: New Sim Card

duffer900 — Mon, 13 May 2019 14:04:25 GMT

@Maria_whatever wrote:
I'm wondering if I am able to switch my information to a new sim card?
The new phone I want to use only takes a nano sim card, and my old sim isn't nano. I don't want to cut it myself lol. I ordered a new sim card. Is there any way I can transfer my plan, phone number, etc to the new one without starting over? Thanks

Is the "old" SIM really old? Is there a chance it was a tri cut SIM, and maybe it just needs to be punched out?

Just checking

Re: New Sim Card

Maria_whatever — Mon, 13 May 2019 14:09:51 GMT

Yes, the old sim is my original one from when I started with public mobile, about 6 years ago. It's been through many phones, so really don't want to attempt the cut myself.

Re: New Sim Card

Lieux — Mon, 13 May 2019 14:22:15 GMT

@Maria_whatever wrote:
I'm wondering if I am able to switch my information to a new sim card?
The new phone I want to use only takes a nano sim card, and my old sim isn't nano. I don't want to cut it myself lol. I ordered a new sim card. Is there any way I can transfer my plan, phone number, etc to the new one without starting over? Thanks

For sure you can change the number of your new sim in your self-serve account in tab PLAN/ADD ONS CHANGE SIM NUMBER and you will not loose anything.

Re: New Sim Card

Tony8 — Mon, 13 May 2019 14:22:22 GMT

Yes. Log-in to your account, then in the "my profile box" choose "change SIM"

Re: New Sim Card

surreyboz — Mon, 13 May 2019 14:23:40 GMT

@Maria_whatever wrote:
I'm wondering if I am able to switch my information to a new sim card?
The new phone I want to use only takes a nano sim card, and my old sim isn't nano. I don't want to cut it myself lol. I ordered a new sim card. Is there any way I can transfer my plan, phone number, etc to the new one without starting over? Thanks

Public Mobile has a Pretty Decent self serve site, which let's you do a lot of things yourself. Log in to selfserve.publicmobile.ca when you have your new tri-cut Sim in your hand and simply do a Sim Swap from your old Sim to the new one. It immediately gets swaped onto the new sim

Re: New Sim Card

will13am — Mon, 13 May 2019 14:23:14 GMT

@Maria_whatever, switching SIM cards is a relatively easy step that you can do in the self serve. Just select the change SIM card option and type in the new SIM card number, insert new SIM card into the phone, reboot. The change takes place immediately.

Re: New Sim Card

geopublic — Mon, 13 May 2019 14:25:31 GMT

@Maria_whatever wrote:
I'm wondering if I am able to switch my information to a new sim card?
The new phone I want to use only takes a nano sim card, and my old sim isn't nano. I don't want to cut it myself lol. I ordered a new sim card. Is there any way I can transfer my plan, phone number, etc to the new one without starting over? Thanks

@Maria_whatever Public Mobile sim cards are tri punch. You card can easily convert to nano. Please use this picture as a reference just need to put a little pressure on the card.

Re: New Sim Card

surreyboz — Mon, 13 May 2019 14:29:26 GMT

@geopublic wrote:
@Maria_whatever wrote:
I'm wondering if I am able to switch my information to a new sim card?
The new phone I want to use only takes a nano sim card, and my old sim isn't nano. I don't want to cut it myself lol. I ordered a new sim card. Is there any way I can transfer my plan, phone number, etc to the new one without starting over? Thanks
@Maria_whatever Public Mobile sim cards are tri punch. You card can easily convert to nano. Please use this picture as a reference just need to put a little pressure on the card.

FYI: They weren't always tri cut. Tri cut Sim started around 2015/2016 with a suggestion of a Public Mobile Community member @chukdefatey Before that you had to order each Sim size individually

Re: New Sim Card

geopublic — Mon, 13 May 2019 14:31:16 GMT

@surreyboz True but it appears that the OP signed up in 2019.

Re: New Sim Card

surreyboz — Mon, 13 May 2019 14:33:41 GMT

@geopublic wrote:
@surreyboz True but it appears that the OP signed up in 2019.

You didn't bother to read OP's post and replies correctly. They have a six year old Sim card.

Re: New Sim Card

geopublic — Mon, 13 May 2019 14:37:12 GMT

@surreybozObviously not Noted with thanks!

Re: New Sim Card

hycm53 — Mon, 13 May 2019 15:01:53 GMT

@Maria_whatever wrote:
I'm wondering if I am able to switch my information to a new sim card?
The new phone I want to use only takes a nano sim card, and my old sim isn't nano. I don't want to cut it myself lol. I ordered a new sim card. Is there any way I can transfer my plan, phone number, etc to the new one without starting over? Thanks

You don't need transfer your plan, phone number, etc. after receive new Sim card. log in your account and chose replace Sim card option.

Re: New Sim Card

Maria_whatever — Mon, 13 May 2019 15:53:13 GMT

Perfect! Thanks everyone!