topic SIM PROBLEMS in Get Support

SIM PROBLEMS

surblast — Wed, 05 Jan 2022 09:54:49 GMT

I REGISTERED MY SIM NUMBER AND ALL OTHER INFORMATION AND GOT KICKED OFF AT THE END WITHOUT IT GOING THROUGH.

TRIED TO RE-REGISTER AND IS NOW SAYING SIM NUMBER IS "INVALID"

PLEASE ADVISE!!!

Re: SIM PROBLEMS

Tiprix — Mon, 13 May 2019 12:52:51 GMT

@surblast , if you didn't complete the registration process while entering your sim number you need to wait about an hour and clear all your cookies. When you go thought the process again, in an hour your sim shouldn't register as invalid and I would recommend using chrome icognito mode.

Re: SIM PROBLEMS

will13am — Mon, 13 May 2019 12:58:52 GMT

@surblast, check your payment card history to make sure you were not charged anything. If there were no charges incurred, you should be able to redo the activation after an hour wait. If there were charges incurred, then I suggest having the moderator team fix the activation. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.