topic Re: Sim card Not Working in Get Support

Sim problem

pratima — Wed, 05 Jan 2022 09:54:45 GMT

Hi,

I have set up my sim card but the incoming call is still not working. It says it's still not assigned. What is the solution for it?

Thank you.

Re: Sim problem

Triguy — Mon, 13 May 2019 10:30:13 GMT

You could try the lost phone trick.

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone

Re: Sim problem

Triguy — Mon, 13 May 2019 10:34:43 GMT

Did you port your phone number ? If you log into self serve is your account active ? If you are still having problems, you may need to contact a moderator. Contact the Moderator in this situation. You can simply click on the Envelop icon and send to "Moderator_Team".

Re: Sim problem

pratima — Mon, 13 May 2019 10:51:26 GMT

ok thank you

Re: Sim problem

will13am — Mon, 13 May 2019 12:27:39 GMT

@pratima, number porting takes several hours to complete. If the incoming calls are not working after about 4 hours, then you most likely have a stuck port. For that you will need moderator team assistance to resubmit the port. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Sim problem

pratima — Mon, 13 May 2019 13:39:23 GMT

still not working

Re: Sim problem

will13am — Mon, 13 May 2019 13:44:41 GMT

@pratima wrote:
still not working

Contact the moderator team.

Sim card Not Working

pratima — Mon, 13 May 2019 13:45:54 GMT

I have set up my sim card but the incoming, outgoing ,text , call is still not working. It says it's still not assigned. What is the solution for it?

Re: Sim problem

geopublic — Mon, 13 May 2019 13:57:16 GMT

@pratima wrote:
still not working

@pratima When you activated your Public Mobile sim card did you select a new number or did you transfer your old number from your previous provider?

If you are transferring your number may I ask who your previous provider was?

Edit: What type of phone are you using? Make and model will be helpful.

Re: Sim card Not Working

geopublic — Mon, 13 May 2019 13:53:47 GMT

@pratima wrote:
I have set up my sim card but the incoming, outgoing ,text , call is still not working. It says it's still not assigned. What is the solution for it?

@pratima Posting the same question in multiple threads will not speed things up in fact it will have the opposite effect. Please respond to the questions in your other thread so that we can help you troubleshoot your problem. Maybe an oracle can merge both threads.

Re: Sim card Not Working

computergeek541 — Mon, 13 May 2019 14:01:13 GMT

Pratima, these threads have been merged. To update us further and for discussion about this same issue regarding your account, please post replies into the same message thread. Thanks.