topic Re: Unregistered sim. ? in Get Support

Unregistered sim. ?

jasonC — Wed, 05 Jan 2022 09:54:43 GMT

I have an android phone. Ive been with public mobile for years. So this is not a new account. My sim has never given me a problem. Today at about:1:15pm. It said on my home screen. Unregistered sim. So I opened the phone. Noticed it also had no internet. I just made payment 2 weeks ago so I know it was not that. So I dialed *611 only to be told by a recording that my call could not be processed at that time. So I tried send a text. It said no network registered. Tried making a call. Same. No regrestered network. Went to network settings. Tried to set it to public mobile network. Said cant connect. Try later. . So I am on wifi now trying to figure out if I need a new sim card or something bigger. Any ideas anyone?

Re: Unregistered sim. ?

meocon — Tue, 12 Jun 2018 04:21:15 GMT

@jasonC I recommend you send a private message to the moderator team and ask them to investigate that issue. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

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Re: Unregistered sim. ?

meocon — Tue, 12 Jun 2018 04:22:10 GMT

@jasonC Also, please make sure your phone is not blacklisted. You can go to this website to check for free https://www.devicecheck.ca/check-status-device-canada/

Re: Unregistered sim. ?

kav2001c — Tue, 12 Jun 2018 05:15:00 GMT

There are so many possible things that could have gone wrong you will require mod assistance

In meanwhile some basic troubleshooting you can narrow down the issue

1- Do you still have access to your online account?

2- Have you tried the SIM in another phone?

3- What happens when you call your number? (from a diff phone)

Re: Unregistered sim. ?

Star — Tue, 12 Jun 2018 06:27:41 GMT

Have you tried restarting your phone? Usually does the trick for me

Re: Unregistered sim. ?

closng — Tue, 12 Jun 2018 10:57:00 GMT

Is this a new phone you are using? Have you tried re-inserting the SIM card on your phone?