https://productioncommunity.publicmobile.ca/t5/Get-Support/Sorry-we-cannot-complete-your-call/m-p/245139#M209410 <P>Sorry, we cannot complete your call. You do not have an active long-distance add-on and this call is not covered by this plan. Get an add on by calling *611.</P><P>&nbsp;</P><P>Every now and then, when i make an outgoing call, i'll receive this message. Sometimes my calls work, and sometimes they dont. I've read a few posts from the community and the problem seems to only be solved when a mod was contacted. Please help&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437">@CS_Agent</a>.&nbsp;</P> Wed, 05 Jan 2022 09:54:32 GMT ecobuddy78 2022-01-05T09:54:32Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Sorry-we-cannot-complete-your-call/m-p/245139#M209410 <P>Sorry, we cannot complete your call. You do not have an active long-distance add-on and this call is not covered by this plan. Get an add on by calling *611.</P><P>&nbsp;</P><P>Every now and then, when i make an outgoing call, i'll receive this message. Sometimes my calls work, and sometimes they dont. I've read a few posts from the community and the problem seems to only be solved when a mod was contacted. Please help&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437">@CS_Agent</a>.&nbsp;</P> Wed, 05 Jan 2022 09:54:32 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Sorry-we-cannot-complete-your-call/m-p/245139#M209410 ecobuddy78 2022-01-05T09:54:32Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Sorry-we-cannot-complete-your-call/m-p/245172#M209411 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/48715">@ecobuddy78</a>, the issue you are experiencing is potentially due to account provisioning and moderator team intervention is necessary.&nbsp;&nbsp;<SPAN>The moderator team can be reached via private message using this </SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">link</A><SPAN>.&nbsp; Refer to the following knowledge base </SPAN><A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452" target="_blank">link</A><SPAN> for information on contacting the moderator team.</SPAN></P> Mon, 11 Jun 2018 23:45:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Sorry-we-cannot-complete-your-call/m-p/245172#M209411 will13am 2018-06-11T23:45:37Z