topic Re: NEW SIM CARD in Get Support

NEW SIM CARD

RODNEY2008 — Wed, 05 Jan 2022 09:54:28 GMT

I GOT NEW SIM CARD TODAY NEED IT ON AND AIR TIME IF POSSIBLE CREDIT ON ACCOUNT TALKING ONLY THANKS I DONT NEED DATA SINCE GOT A COMPUTER AT HOME AND WI FI THANKS STORE HAD NO AIR TIME CARDS AVAILABLE:

Re: NEW SIM CARD

computergeek541 — Mon, 11 Jun 2018 20:07:00 GMT

@RODNEY2008 wrote:
I GOT NEW SIM CARD TODAY NEED IT ON AND AIR TIME IF POSSIBLE CREDIT ON ACCOUNT TALKING ONLY THANKS I DONT NEED DATA SINCE GOT A COMPUTER AT HOME AND WI FI THANKS STORE HAD NO AIR TIME CARDS AVAILABLE:

Payment vouchers can be purchased at various retail locations including: some gas stations, corner stores, grocery stores, etc. In addition, by logging into your Public Mobile self-serve account, you can make a payment to your account.

Re: NEW SIM CARD

RODNEY2008 — Mon, 11 Jun 2018 20:09:13 GMT

I DONT HAVE AIR TIME THEY RAN OUT OF CARDS ALSO SIM CARD IS HERE NEED NEW NUMBER TOO:

Re: NEW SIM CARD

ShawnC13 — Mon, 11 Jun 2018 20:25:44 GMT

@RODNEY2008, this is a self serve type service. Has your sim been activated? Here is a good place to start https://www.publicmobile.ca/en/bc/get-started

Re: NEW SIM CARD

MacMe — Mon, 11 Jun 2018 20:26:39 GMT

You can activate your SIM card here:

https://activate.publicmobile.ca/

and then choose the plan you want.

Re: NEW SIM CARD

RODNEY2008 — Mon, 11 Jun 2018 20:36:19 GMT

I clikcked on click here to pm moderator did not work:

Re: NEW SIM CARD

srlawren — Mon, 11 Jun 2018 21:11:28 GMT

@RODNEY2008 wrote:
I clikcked on click here to pm moderator did not work:

@RODNEY2008 try again, I just clicked it and it took me right into the form to send the moderator team a private message. This is how you get help with your account at Public Mobile.

Unfortunate, I'm not at all clear on what the issue is here. Did you order the SIM online or purchase in a store? If you purhcased in a store, did they not offer to activate it for you? Have you tried the activation portal that @MacMe linked above?

Re: NEW SIM CARD

srlawren — Mon, 11 Jun 2018 21:12:31 GMT

NOTE: duplicate post to https://productioncommunity.publicmobile.ca/t5/Discussions/ACTIVATING-SIM-CARD/m-p/245090/highlight/true#M71858

Re: NEW SIM CARD

RODNEY2008 — Mon, 11 Jun 2018 21:14:24 GMT

I asked how much the sim card was and asked for air time as well they had none so had to get the sim only and when U sign up with othjer providers U get credit on account since new number and sim card anyhow guess this area does not:

Re: NEW SIM CARD

MacMe — Mon, 11 Jun 2018 21:23:48 GMT

If you sign up at Walmart and take a Talk & Text plan, you get a free SIM and $20 credit.

https://productioncommunity.publicmobile.ca/t5/Announcements/Get-a-SIM-20-bill-credit-when-you-activate-a-Talk-Text-plan-at/m-p/239096

SInce you already have a SIM, you can still get a $10 refereral credit + $2 off per month for pre-authorized payments.

Re: NEW SIM CARD

CS_Agent — Mon, 11 Jun 2018 22:00:51 GMT

Hey guys :D, if you have any technical issues with your services or with your credits please feel free to open a private ticket with us and we'll take care of it 😄

Re: NEW SIM CARD

RODNEY2008 — Mon, 11 Jun 2018 22:34:59 GMT

I have sent message no come back::::::::::::::

Re: NEW SIM CARD

srlawren — Tue, 12 Jun 2018 15:56:31 GMT

@RODNEY2008 wrote:
I have sent message no come back::::::::::::::

@RODNEY2008 FYI:

How long until a moderator replies?:

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Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

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