topic Re: No service in Get Support

No service

BenWB — Wed, 05 Jan 2022 09:54:27 GMT

Recently activated account. Checked to make sure phone was compatible. Tried all tip to get service. Still no service.

Re: No service

mojorising — Sun, 12 May 2019 21:45:05 GMT

It can take up to 1-3 hours for your number to port depending on volume. How long have you been waiting for service to activate?

Re: No service

BenWB — Sun, 12 May 2019 21:44:59 GMT

About 2 hours now.

Re: No service

mojorising — Sun, 12 May 2019 21:53:19 GMT

@BenWB wrote:
About 2 hours now.

I would wait a couple of more hours. If still nothing contact a moderator at this link https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

Did you set ypur APN settings?

Here is how to setup up data on androids and iphones.

Step by Step APN configuration

Step1:

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Blackberry

OS 10 - Settings > Network and Connections > Mobile Network > Tap the settings icon (dented wheel)

Windows

Windows 8 Step 1 Settings > cellular > Add or Edit internet APN

iPhone

Click here

Step 2:

You will need to input the following information:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Step 3:

Select Save/Done. Select Public Mobile to connect to the Public Mobile network

Re: No service

BenWB — Sun, 12 May 2019 21:54:14 GMT

Thanks. Will have to wait and see. Bit disappointing as I was hoping to wish my Mother a happy mother's day and have instead rendered myself more and more frustrated.

Re: No service

geopublic — Sun, 12 May 2019 21:56:27 GMT

@BenWB wrote:
Thanks. Will have to wait and see. Bit disappointing as I was hoping to wish my Mother a happy mother's day and have instead rendered myself more and more frustrated.

@BenWB You can still use your old sim card for calling until the port completes. Once the port completes your old sim card will stop working.

Call your mother!

Re: No service

BenWB — Sun, 12 May 2019 22:00:52 GMT

Also tried the APN settings, though my plan has no data, didn't seem to make any difference. Still no service/emergency calls only. Thanks though.

Re: No service

BenWB — Sun, 12 May 2019 22:02:53 GMT

I cancelled my old plan with rogers. Was told I had 50 mins and 50 texts on the account for the next 30 days but only got messages telling me to "pay as I go" when I tried to message and call her earlier.

Re: No service

cavemantoronto — Sun, 12 May 2019 22:02:53 GMT

@BenWB wrote:
Recently activated account. Checked to make sure phone was compatible. Tried all tip to get service. Still no service.

You shoud not get no service if phone is compatible, porting or not. Waiting will not fix. Something is wrong or phone not compatible. APN setting only make data work but won't fix no service, no phone call, no text. What model is your phone? Did you get any error mesaage during activation? Does it say plan active in self serve?

Re: No service

cavemantoronto — Sun, 12 May 2019 22:07:21 GMT

@BenWB wrote:
I cancelled my old plan with rogers. Was told I had 50 mins and 50 texts on the account for the next 30 days but only got messages telling me to "pay as I go" when I tried to message and call her earlier.

If you try to transfer that Rogers number, it will fail becauase you can't port a cancelled phone number. If you want that, you need to reactivate Rogers plan.

That doesn't cause no service at Public Mobile.

Re: No service

wetcoaster — Sun, 12 May 2019 22:07:27 GMT

@BenWB wrote:
Also tried the APN settings, though my plan has no data, didn't seem to make any difference. Still no service/emergency calls only. Thanks though.

What phone are you using (exact model number, please)?

Is it possible that it's locked to your previous provider? (the error massage doesn't match exactly, but i'm trying to exclude things here...)

Are you able to try your new SIM in another unlocked phone (locked to Telus / Koodo works too)?

Re: No service

BenWB — Sun, 12 May 2019 22:09:04 GMT

The phone is a "K6", website told me it was compatible when I put in the imei. No error message, just told me there was a new sim card when I put in the brand new public mobile one. My account status is active. The message on the phone is "emergency calls only".

Re: No service

BenWB — Sun, 12 May 2019 22:10:24 GMT

I didn't transfer the number, its a brand new one I selected when activating the plan.

Re: No service

cavemantoronto — Sun, 12 May 2019 22:14:27 GMT

@BenWB wrote:
I didn't transfer the number, its a brand new one I selected when activating the plan.

Ok but that isn't causing the problem if you were porting. It would make no difference. Only incoming would not work until porting completes if you were. Something is wrong and something needs to be fixed. We're trying to figure out what that is.

Re: No service

BenWB — Sun, 12 May 2019 22:14:32 GMT

its unlocked and I checked the model number through the website multiple times, it brought up the correct model and said it was compatible.

Re: No service

hycm53 — Sun, 12 May 2019 22:16:54 GMT

@BenWB wrote:
I cancelled my old plan with rogers. Was told I had 50 mins and 50 texts on the account for the next 30 days but only got messages telling me to "pay as I go" when I tried to message and call her earlier.

Check your phone is compartitable with PM:

https://willmyphonework.net/

Did you mean you cancelled your old plan with Rogers before you port Rogers number to PM, ? If it is the case, the porting couldn't be complete. You may contact moderator team:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Did you log in your account and the account status is actived?

Try restart your phone.

Re: No service

wetcoaster — Sun, 12 May 2019 22:26:21 GMT

@cavemantoronto wrote:
@BenWB wrote:
I cancelled my old plan with rogers. Was told I had 50 mins and 50 texts on the account for the next 30 days but only got messages telling me to "pay as I go" when I tried to message and call her earlier.
If you try to transfer that Rogers number, it will fail becauase you can't port a cancelled phone number. If you want that, you need to reactivate Rogers plan.

That doesn't cause no service at Public Mobile.

If they first cancelled with Rogers and then activated with immediate port request (ie not taking a temporary Public Mobile number) it is possible that the system glitched. If the number is in no-mans-land, does the "immediately available outgoing calls) still kick in?

Re: No service

geopublic — Sun, 12 May 2019 22:59:05 GMT

@BenWB wrote:
The phone is a "K6", website told me it was compatible when I put in the imei. No error message, just told me there was a new sim card when I put in the brand new public mobile one. My account status is active. The message on the phone is "emergency calls only".

@BenWB ~~That phone should work it supports B2 and B5 (3G) according to the specs.~~

Re: No service

BenWB — Sun, 12 May 2019 22:20:52 GMT

There was no porting of numbers. The number with PM is brand new, I picked it from a list when I activated my account. The account is active on the selfserve site. Have tried restarting the phone a dozen times or so, still nothing. The sim card simply says "number: unknown" and I can't make calls or text. Thanks though.

Re: No service

cavemantoronto — Sun, 12 May 2019 22:23:02 GMT

@wetcoaster wrote:
@cavemantoronto wrote:
@BenWB wrote:
I cancelled my old plan with rogers. Was told I had 50 mins and 50 texts on the account for the next 30 days but only got messages telling me to "pay as I go" when I tried to message and call her earlier.
If you try to transfer that Rogers number, it will fail becauase you can't port a cancelled phone number. If you want that, you need to reactivate Rogers plan.

That doesn't cause no service at Public Mobile.
@cavemantoronto wrote:
@BenWB wrote:
I cancelled my old plan with rogers. Was told I had 50 mins and 50 texts on the account for the next 30 days but only got messages telling me to "pay as I go" when I tried to message and call her earlier.
If you try to transfer that Rogers number, it will fail becauase you can't port a cancelled phone number. If you want that, you need to reactivate Rogers plan.

That doesn't cause no service at Public Mobile.
If they first cancelled with Rogers and then activated with immediate port request (ie not taking a temporary Public Mobile number) it is possible that the system glitched. If the number is in no-mans-land, does the "immediately available outgoing calls) still kick in?

Glitch is possible. Not going to say it isn't but outgoing should still work even if port fails. Public doesn't know if Rogers will approve when request is sent and makes outgoing work immediately. The new customer didn't port so this type of glitch isn't affecting him.