topic Re: No registered on network in Get Support

No registered on network

Tajinder — Wed, 05 Jan 2022 09:54:15 GMT

Hi i bought new sim and plan yesterday .but when put it in its showing no network and when i dial number then its says not registered on network . Pls help

Re: No registered on network

MacMe — Mon, 11 Jun 2018 13:33:48 GMT

You can try powering off your phone and taking out the SIM and re-inserting it.

Re: No registered on network

Tajinder — Mon, 11 Jun 2018 13:34:41 GMT

I did so many time

Re: No registered on network

Anonymous — Mon, 11 Jun 2018 13:42:22 GMT

@Tajinder, did you check your network settings? Is your network set to automatic? Can you see Public Mobile / Telus as an available network that you can select?

Re: No registered on network

mimmo — Mon, 11 Jun 2018 13:59:24 GMT

@Tajinder what phone are you using? Is it new, a used phone? Can you try your sim in a different phone and a different sim in your phone. This isolates account vs hardware issues.

Re: No registered on network

meocon — Mon, 11 Jun 2018 14:27:10 GMT

@Tajinder

I recommend you send a private message to the moderator team and ask them to investigate that issue for you. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

How long until a moderator replies?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages

Re: No registered on network

Tajinder — Mon, 11 Jun 2018 15:30:30 GMT

Its used

Re: No registered on network

LEGO — Mon, 11 Jun 2018 16:44:25 GMT

@Tajinder What is your phone make / model?

Please, use this site to check for phone compatibility with Public Mobile.

Re: No registered on network

GreatCanadian — Mon, 11 Jun 2018 17:21:31 GMT

Is the phone unlocked?

Re: No registered on network

srlawren — Mon, 11 Jun 2018 21:18:46 GMT

@Tajinder please note that @LEGO and @GreatCanadian have nailed the two most likely issues:

1) Your phone may not be compatible with Public Mobile. If you post the brand and model (please be as specific as possible with the model number), we can help check.

2) Your phone may be locked to another network. If you bought it from a carrier other than Telus or Koodo, and prior to Dec 2017, it is almost certainly locked to that network and needs to be carrier unlocked to use with Public Mobile. You will need to contact that original provider and ask them for an unlock code.

Re: No registered on network

GreatCanadian — Mon, 11 Jun 2018 22:06:27 GMT

To add to what @srlawren said, unlocking is free.

Re: No registered on network

CS_Agent — Mon, 11 Jun 2018 22:10:34 GMT

Hey there Tajinder, if you're still having technical issues please open a private message with us and we'll help you out!

Re: No registered on network

Rdasm — Mon, 11 Jun 2018 22:13:57 GMT

@Tajinderplease check your phone's IMEI if its compatible with PM in the cehck your phone section here (https://www.publicmobile.ca/en/on/get-started). Once confirmed, check if your plan is activated by logging in (https://selfserve.publicmobile.ca/). Usually it takes around 10-15 mins for a plan to be activated. Reboot your phone just in case. Contact a moderator if you have checked all the above.

Hope this helps

Re: No registered on network

srlawren — Tue, 12 Jun 2018 15:54:30 GMT

@Rdasm wrote:
@Tajinderplease check your phone's IMEI if its compatible with PM in the cehck your phone section here (https://www.publicmobile.ca/en/on/get-started). Once confirmed, check if your plan is activated by logging in (https://selfserve.publicmobile.ca/). Usually it takes around 10-15 mins for a plan to be activated. Reboot your phone just in case. Contact a moderator if you have checked all the above.

Hope this helps

@Rdasm @Tajinder unfortunately, the IMEI checker on Public Mobile's site isn't very accurate for compatibility. You should still use it to verify your phone hasn't been blacklisted (reported as lost/stolen), but for compatbility, you should check on https://www.willmyphonework.net.