topic Re: System won't allow any credit cards to be added to system, unable to make payment in Get Support

System won't allow any credit cards to be added to system, unable to make payment

lisa_s — Wed, 05 Jan 2022 09:54:08 GMT

I cannot add a credit card or make any payments on my account, this is the card i have been using. Even tried another card. Same thing.

Re: System won't allow any credit cards to be added to system, unable to make payment

Alex888 — Sun, 12 May 2019 18:02:13 GMT

@lisa_s Try using the Chrome browser in incognito mode. If that still doesn't work you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you need to contact the moderators you can purchase a voucher on www.recharge.com and use that to add funds to your account for now.

Re: System won't allow any credit cards to be added to system, unable to make payment

Anonymous — Sun, 12 May 2019 18:03:55 GMT

@lisa_s wrote:
I cannot add a credit card or make any payments on my account, this is the card i have been using. Even tried another card. Same thing.

Make sure the name and address you type in is exactly the same as on your credit card bill.

Don't use the unit # field. Make the postal code 6 characters...no space or drop last digit.

Re: System won't allow any credit cards to be added to system, unable to make payment

Triguy — Sun, 12 May 2019 18:08:57 GMT

Here is an article about making payments.

https://www.publicmobile.ca/en/on/get-help/articles/pay-for-your-services-online

Re: System won't allow any credit cards to be added to system, unable to make payment

geopublic — Sun, 12 May 2019 20:16:33 GMT

@lisa_s wrote:
I cannot add a credit card or make any payments on my account, this is the card i have been using. Even tried another card. Same thing.

@lisa_s What happens if you try to make a payment using *611 from your phone? Also, try the replace card function:

Click the My Account buttom top right of this page.

1) Login to Selfserve, click Payment tab.
2) Below "One Time Payment" and "Manage Auto Pay" options there is a very small link
"Manage my card - Update or remove my Credit or Visa debit card"
3) two options are available: "Replace this credit card" and "Remove this credit card"

Use "Replace this credit card" to update the CC info

Hope this helps!