topic Re: Clarification on What is a New Customer? in Get Support

Clarification on What is a New Customer?

djmitch99 — Wed, 05 Jan 2022 09:53:54 GMT

Hi. I'm not sure if this is the correct area but I wondered if someone could clairfy a couple of things for me.

1) There are promos that are available to new customer's only. If I already have an account and would be willing to open another account, am i considered to be a New customer?

2) If I am considered for promo purposes to be a new customer for that new line, do i need to set up a separate self serve account or can i combine it under the login for my first account?

Thanks in advance.

Derrick

Re: Clarification on What is a New Customer?

hc89 — Sun, 10 Jun 2018 17:00:52 GMT

@djmitch99 Hello Derrick, According to your questions, 1/ Yes you're still new customer to have another account with different email 🙂

2/ Yes you have to set up a separate self serve account.

Re: Clarification on What is a New Customer?

djmitch99 — Sun, 10 Jun 2018 15:15:12 GMT

Thanks. and that answers another question, you would need a different email address for the second acount.

Re: Clarification on What is a New Customer?

hc89 — Sun, 10 Jun 2018 17:01:05 GMT

Re: Clarification on What is a New Customer?

hc89 — Sun, 10 Jun 2018 15:16:44 GMT

@djmitch99 yes you would like need another email address for another account and so on you can have 10 accounts with 10 different email addresses 🙂

Re: Clarification on What is a New Customer?

ShawnC13 — Sun, 10 Jun 2018 15:34:47 GMT

@hc89 wrote:

@djmitch99

you can send a private message to the moderator team and ask them to combine the accounts later don't forget to include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

where did you get this information that you can combine accounts? Each phone number is alwaysa separate account with separate email not sure why you think they can be combined

Re: Clarification on What is a New Customer?

Luddite — Sun, 10 Jun 2018 15:37:49 GMT

@hc89 I am not sure what you mean by "combining accounts". However, the system limitations are quite clear and inviolable: 1 SIM, 1 unique email address, and 1 phone number per account. No accounts can be "combined".

Re: Clarification on What is a New Customer?

Anonymous — Sun, 10 Jun 2018 15:42:24 GMT

Ok. Can one port the number from one account to another account?

Re: Clarification on What is a New Customer?

ShawnC13 — Sun, 10 Jun 2018 15:45:42 GMT

@Anonymous wrote:
Ok. Can one port the number from one account to another account?

No you can't port a PM number into another PM account

Re: Clarification on What is a New Customer?

wetcoaster — Sun, 10 Jun 2018 15:46:45 GMT

@Anonymous wrote:
Ok. Can one port the number from one account to another account?

You'd need to port out your number to a different provider (with the according cost involved) and loose your first account in the process. Then you can port your number into your new Public Mobile account.

Re: Clarification on What is a New Customer?

meocon — Sun, 10 Jun 2018 15:47:39 GMT

@Anonymous You can port your A number from A account to another B account but you'll loose your A account & your A account must be suspended so MODs can port the number for you. But you have to send a private message for them first and explain your situation.

Re: Clarification on What is a New Customer?

mimmo — Sun, 10 Jun 2018 15:51:42 GMT

@meocon I believe you mean account A must not be suspended.

But as stated earlier pm is not offering pm to pm porting, even though the porting page does still say it is an option.

Re: Clarification on What is a New Customer?

wetcoaster — Sun, 10 Jun 2018 15:57:15 GMT

@meocon wrote:
@Anonymous You can port your A number from A account to another B account but you'll loose your A account & your A account must be suspended so MODs can port the number for you. But you have to send a private message for them first and explain your situation.

@meocon

Not sure where you get that information from.

I know that it the note in self-serve is somewhat misleading but it's been confirmed by mod @Mary_M a while back that moderators are not be able to port from one PM account to another.

(There used to be a loophole / workaround which since has been plugged: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Re-Takeover-my-12-gb-3-month-120-3mth-plan/m-p/206244/highlight/true#M23701 )

Re: Clarification on What is a New Customer?

meocon — Sun, 10 Jun 2018 15:54:07 GMT

@mimmo I mean A account needs to be suspended. PM MODs helped me out with that.

Re: Clarification on What is a New Customer?

meocon — Sun, 10 Jun 2018 15:55:51 GMT

@wetcoaster PM MODS helped me out with that so that's why I said you need to contact MODs first and explain your situation so MODs can do one time exceptional for that

Re: Clarification on What is a New Customer?

ShawnC13 — Sun, 10 Jun 2018 15:56:03 GMT

@meocon wrote:
@Anonymous You can port your A number from A account to another B account but you'll loose your A account & your A account must be suspended so MODs can port the number for you. But you have to send a private message for them first and explain your situation.

There just seems to be a whole lot of wrong info in this post that I need clarification on. How can you port a number on a suspended account as an account must be active to port out. We have also been told by moderators that on to ok can't be done. Who are you getting your info from as I want to clear this up

Re: Clarification on What is a New Customer?

meocon — Sun, 10 Jun 2018 16:02:45 GMT

@ShawnC13 @wetcoaster @mimmo @Anonymous sorry I mean port a number not an account.

Re: Clarification on What is a New Customer?

Luddite — Sun, 10 Jun 2018 16:11:54 GMT

@ShawnC13 wrote:
@meocon wrote:
@Anonymous You can port your A number from A account to another B account but you'll loose your A account & your A account must be suspended so MODs can port the number for you. But you have to send a private message for them first and explain your situation.
There just seems to be a whole lot of wrong info in this post that I need clarification on. How can you port a number on a suspended account as an account must be active to port out. We have also been told by moderators that on to ok can't be done. Who are you getting your info from as I want to clear this up

PM has it's own urban myths. It's an inherent danger in Community support that misinformation can live another day.

I can attest that the workaround to transfer a number from one PM account to another has been closed. I need an image for a closed loophole to emphasize the point!

Re: Clarification on What is a New Customer?

ShawnC13 — Sun, 10 Jun 2018 16:06:04 GMT

@CS_Agent, can you clear this up on allowing PM to PM porting? Seems a customer may have had this done but we have been told this not possible.

Re: Clarification on What is a New Customer?

wetcoaster — Sun, 10 Jun 2018 16:10:40 GMT

@ShawnC13 wrote:
@CS_Agent, can you clear this up on allowing PM to PM porting? Seems a customer may have had this done but we have been told this not possible.

@ShawnC13

We don't have a timeline for when the person was granted the priviledge. It could have been a year or more ago, before Public Mobile clamped down on it. But yes, it would be nice to be able to provide consistent and accurate information.