topic Re: Creating new account in Get Support

Creating new account

kirina08 — Wed, 05 Jan 2022 09:53:45 GMT

Hello all,

I am currently using Freedom mobile, and I've never registered on Public mobile. However, when I was trying to creat a new account on PM with typing my current cell number, it keeps showing a messge, "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

Please help me how I can creat a new account.

Re: Creating new account

Anonymous — Sun, 12 May 2019 05:16:55 GMT

@kirina08 wrote:
Hello all,

I am currently using Freedom mobile, and I've never registered on Public mobile. However, when I was trying to creat a new account on PM with typing my current cell number, it keeps showing a messge, "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

Please help me how I can creat a new account.

You need to get a Public Mobile SIM and activate a new service. Through that process you'll create the self-serve account. You can then transfer your Freedom number over during the same process or later after it's all done and working.

Re: Creating new account

computergeek541 — Wed, 22 May 2019 01:44:48 GMT

@kirina08 wrote:
Hello all,

I am currently using Freedom mobile, and I've never registered on Public mobile. However, when I was trying to creat a new account on PM with typing my current cell number, it keeps showing a messge, "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

Please help me how I can creat a new account.

You cannot create a self-serve account at Public Mobile before activating service. Also, since your phone number is still at Freedom Mobile, this is why it is showing as invalid, and that is why the Public Mobile system can't find it/reports it as invalid.

Re: Creating new account

kirina08 — Sun, 12 May 2019 05:19:15 GMT

Thank you for the reply! I will try it as you said.

Re: Creating new account

Camjam_65 — Sun, 12 May 2019 13:29:54 GMT

just make sure your service with Freedom is still active if you wish to maintain your number! deactivated accounts will not be able to port #'s