topic Says I only owe $10 but am on $45 plan in Get Support

Says I only owe $10 but am on $45 plan

Jordanad — Wed, 05 Jan 2022 09:53:37 GMT

Hello - I am on the $45 plan and have been for a while. I am not on auto pay and just tried to renew my account as I normally do. Instead of the usual $45+ hst, the system said I only owe $6 (apparently I had a $4 credit). Why am I not being prompted to pay the full $45?

Re: Says I only owe $10 but am on $45 plan

will13am — Sun, 12 May 2019 02:06:59 GMT

Can you throw up a few screen caps of your online account? Make sure to blank out all the personal information. This obviously doesn't make any sense.

Re: Says I only owe $10 but am on $45 plan

Jordanad — Sun, 12 May 2019 16:25:26 GMT

I know it does not make any sense, which is why I asked the question... here’s a screen shot of my account.

Re: Says I only owe $10 but am on $45 plan

Jackhyf63 — Sun, 12 May 2019 22:46:44 GMT

@Jordanad From the screenshot,it looks like something wrong,you should sent PM to MOD.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Says I only owe $10 but am on $45 plan

Lieux — Sun, 12 May 2019 22:49:50 GMT

@Jordanad I had the same problem yesterday with my self-serve account. But I changed my browser for the incognito mode and it was correct that way...

Re: Says I only owe $10 but am on $45 plan

Jordanad — Mon, 13 May 2019 02:45:39 GMT

@Lieux wrote:
@Jordanad I had the same problem yesterday with my self-serve account. But I changed my browser for the incognito mode and it was correct that way...

I’m not sure I understand you - this has nothing to do with my browser. I always pay each month by calling in and the automated service said the same thing. I don’t think we are experiencing the same issue if yours was corrected by your browser.

Re: Says I only owe $10 but am on $45 plan

Jordanad — Mon, 13 May 2019 02:46:11 GMT

@Jackhyf63 wrote:
@Jordanad From the screenshot,it looks like something wrong,you should sent PM to MOD.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Thanks for the link.