topic Re: Top up in Get Support

Top up

Bossbain — Wed, 05 Jan 2022 09:53:35 GMT

When I add money to my account does it automatically add whatever existing plan

Re: Top up

liuxinbing — Sun, 12 May 2019 02:08:26 GMT

yes. It actually add to your account as available fund. And you can have only one plan.

Re: Top up

will13am — Sun, 12 May 2019 02:08:59 GMT

@Bossbain , I am not totally sure I understand what you mean. Generally adding funds/top up only puts funds in the account. The purchasing of services is a separate step. In the case of plan renewal, if there are funds in the account to pay for the renewal, then account funds are debited from the balance to complete the renewal. This is still a step that is separate from the top up.

Re: Top up

popping — Sun, 12 May 2019 02:50:48 GMT

@Bossbain wrote:
When I add money to my account does it automatically add whatever existing plan

When you add fund to your account, it will add the fund in your account showing as available funds at the top of your overview page after login. Then, you can use your available funds to pay your plan fee at your next renewal date or purchase add-ons.