topic Re: Issues with $15 plan in Get Support

Issues with $15 plan

ajain — Wed, 05 Jan 2022 09:53:25 GMT

So there are a couple of issues i have been facing since i downgraded to the $15 plan.

Suddenly it appears, as if the reception has become bad.
Many a times people are not able to reach me, despite i can see the network signals?
There have been frequent dropouts in service.
I have barely made any out going calls, and havent receviced many incoming either, regardless, i received a headup message that only 10 minutes are remaining in the plan?

Can you please help me with these issues.

Thank you!

Re: Issues with $15 plan

Alex888 — Sat, 11 May 2019 20:38:56 GMT

@ajain You are not the only one, many people have been having problems with that plan. They are working on fixing it but haven't said when it will be solved.

Re: Issues with $15 plan

ajain — Sat, 11 May 2019 21:40:54 GMT

Oh thanks for that!

My main concern, in the mean time is that i'm just left with 10 minutes (when i have barely used any!) and my renewal is still 10 days away!

😕

Re: Issues with $15 plan

dabr — Sat, 11 May 2019 22:26:17 GMT

@ajain wrote:
Oh thanks for that!
My main concern, in the mean time is that i'm just left with 10 minutes (when i have barely used any!) and my renewal is still 10 days away!
😕

There still seem to be quite a few issues with the new $15 plan, however, I've read other posts that suggest that you will not get capped out at 100 minutes in incoming/outgoing, so you should still receive unlimited incoming (I can't confirm this firsthand just what others have posted). This issue started when PM made the change from the old $15 to the new $15 and it seems the unlimited incoming minutes counter is not registering properly. Hopefully this gets fixed soon as @Alex888 has said PM is still working on this.

Re: Issues with $15 plan

Alex888 — Sat, 11 May 2019 22:32:02 GMT

@ajain If you run out of minutes you can purchase a long distance addon, those minutes will work for local calls and will remain on your account until you have used them, they never expire. Or you can ask the moderators to renew your plan early.

Re: Issues with $15 plan

ajain — Sat, 11 May 2019 23:29:44 GMT

@dabr even if i were to total my incoming+outgoing, it wouldn't come anywhere close to 100.

So i think the issue is something else.

@Alex888 That's the thing, i haven't run out of minutes, cos i used 'em. It's more of the glitch.

The only reason i switched to this plan was to keep my bill to a bare minimum, but if i either renew early or purchase additional minutes, i might have just stayed with my previous plan, which was anyway $25!

😞

Re: Issues with $15 plan

dabr — Sat, 11 May 2019 23:44:48 GMT

@ajain wrote:
@dabr even if i were to total my incoming+outgoing, it wouldn't come anywhere close to 100.
So i think the issue is something else.

@Alex888 That's the thing, i haven't run out of minutes, cos i used 'em. It's more of the glitch.

The only reason i switched to this plan was to keep my bill to a bare minimum, but if i either renew early or purchase additional minutes, i might have just stayed with my previous plan, which was anyway $25!
😞

I'm scheduled to change to this new plan soon too so I'm a little concerned with all the issues, but it almost seems like it's affecting some and not others. Very frustrating for sure. Anyway have you tried rebooting your phone?

It does look like only the moderators are going to be able to help you though. Hoping you hear back from them soon. Good luck!

Re: Issues with $15 plan

GR — Sat, 11 May 2019 23:50:15 GMT

I've got my daughter on the new plan. She had the old 15$ plan it it renued 5 days ago and it works fine! In the plan description on her account it doesn't say "unlimited incoming" but I can confirm it it, when she gets an incoming call it doesn't increase in her 100 minutes so I'd say get the plan!

Re: Issues with $15 plan

ajain — Sat, 11 May 2019 23:55:57 GMT

@dabr Funny, reebooting helps at times. The only problem with that approach is, you just don't get an idea when to reeboot; For instance, the other day my signal strength was full, but nobody was able to call me. So, i just randomly tried rebooting, and i was able to receive calls!

Re: Issues with $15 plan

dabr — Sat, 11 May 2019 23:59:01 GMT

@ajain wrote:
@dabr Funny, reebooting helps at times. The only problem with that approach is, you just don't get an idea when to reeboot; For instance, the other day my signal strength was full, but nobody was able to call me. So, i just randomly tried rebooting, and i was able to receive calls!

Yes it is strange but it seems to work for some issues, same with the lost/found trick, plus rebooting the phone sometimes resets the account. I've used that myself and it worked, but like I said earlier it was a different issue.

Re: Issues with $15 plan

dabr — Sun, 12 May 2019 00:01:11 GMT

@GR wrote:
I've got my daughter on the new plan. She had the old 15$ plan it it renued 5 days ago and it works fine! In the plan description on her account it doesn't say "unlimited incoming" but I can confirm it it, when she gets an incoming call it doesn't increase in her 100 minutes so I'd say get the plan!

Thanks @GR for letting us know that it's been working fine for your daughter, that is reassuring for sure, so I guess I'll wait and see what happens to mine on renewal.

Re: Issues with $15 plan

hairbag1 — Sun, 12 May 2019 00:04:46 GMT

@dabr wrote:
@GR wrote:
I've got my daughter on the new plan. She had the old 15$ plan it it renued 5 days ago and it works fine! In the plan description on her account it doesn't say "unlimited incoming" but I can confirm it it, when she gets an incoming call it doesn't increase in her 100 minutes so I'd say get the plan!
Thanks @GR for letting us know that it's been working fine for your daughter, that is reassuring for sure, so I guess I'll wait and see what happens to mine on renewal.

Just a suggestion @dabr ..manually load your $15 into your Available Funds before renewal date. For some reason, that seems to stabilize the renewal process rather than just relying on credit card renewal only. Good luck.

Re: Issues with $15 plan

HarveyW — Sun, 12 May 2019 00:06:35 GMT

I'm having the same issue. Received notification saying that I have 10 mins left BUT when I tried to call out, I get the message that my call cannot be completed because I don't have a long distance plan. My calls were all local! There's gotta to be glitch somewhere.

Re: Issues with $15 plan

dabr — Sun, 12 May 2019 00:07:14 GMT

@hairbag1 wrote:
@dabr wrote:
@GR wrote:
I've got my daughter on the new plan. She had the old 15$ plan it it renued 5 days ago and it works fine! In the plan description on her account it doesn't say "unlimited incoming" but I can confirm it it, when she gets an incoming call it doesn't increase in her 100 minutes so I'd say get the plan!
Thanks @GR for letting us know that it's been working fine for your daughter, that is reassuring for sure, so I guess I'll wait and see what happens to mine on renewal.
Just a suggestion @dabr ..manually load your $15 into your Available Funds before renewal date. For some reason, that seems to stabilize the renewal process rather than just relying on credit card renewal only. Good luck.

Thanks @hairbag1 I'll definitely keep that in mind when my renewal is due.

Re: Issues with $15 plan

dabr — Sun, 12 May 2019 00:09:54 GMT

@HarveyW wrote:
I'm having the same issue. Received notification saying that I have 10 mins left BUT when I tried to call out, I get the message that my call cannot be completed because I don't have a long distance plan. My calls were all local! There's gotta to be glitch somewhere.

I'm guessing you've reached out to the moderators and have tried the lost/found phone and reboot phone procedure already to no avail?

Re: Issues with $15 plan

ajain — Sun, 12 May 2019 00:15:58 GMT

@HarveyW Oh my! totally forgot about that!

I too have had similar issue, in addition to existing issues, except, the plan out-of-the blue won't allow me to make any call (all my calls are local too!). But reboots address that!

Re: Issues with $15 plan

ajain — Sun, 12 May 2019 00:20:53 GMT

@hairbag1 Oh Yess! Also, i was charged twice when auto-switching to this plan from the previous one. But having spoken with Mods, they checked and then leveled up my account balance for the difference of payment.

Donno whats wrong with this plan!!

Re: Issues with $15 plan

happycamper — Sun, 12 May 2019 00:29:24 GMT

@dabr wrote:
@ajain wrote:
@dabr even if i were to total my incoming+outgoing, it wouldn't come anywhere close to 100.
So i think the issue is something else.

@Alex888 That's the thing, i haven't run out of minutes, cos i used 'em. It's more of the glitch.

The only reason i switched to this plan was to keep my bill to a bare minimum, but if i either renew early or purchase additional minutes, i might have just stayed with my previous plan, which was anyway $25!
😞
I'm scheduled to change to this new plan soon too so I'm a little concerned with all the issues, but it almost seems like it's affecting some and not others. Very frustrating for sure. Anyway have you tried rebooting your phone?

It does look like only the moderators are going to be able to help you though. Hoping you hear back from them soon. Good luck!

I changed my plan over to this one on May 7 and everything worked seamlessly....have received number of incoming calls and they have not been deducted from 100 minutes....also as noted above, the plan details shown on your profile do not state "unlimited incoming" but this just seems to be a wording glitch

Re: Issues with $15 plan

HarveyW — Sun, 12 May 2019 00:30:29 GMT

Yes, thanks

Re: Issues with $15 plan

ajain — Sun, 12 May 2019 00:38:50 GMT

Just read this-
https://productioncommunity.publicmobile.ca/t5/Announcements/Get-Unlimited-Text-and-100-mins-of-Talk-for-15/m-p/337430

Under the FAQs,

The first question -

What does and does not use my minutes?

It says, Uses Minutes -

Making a call
Answering a call (i am assuming, this must mean, even receiving calls deducts minutes?)
//although that said, i also totaled my incoming and outgoing, and it sums to somewhere around 40 minutes. So, even by this logic, i should have had about 60 minutes or so!
Retrieving or leaving voicemail messages
Using call forwarding