topic Re: Can’t get into account in Get Support

Can’t get into account

meagankinney12 — Wed, 05 Jan 2022 09:53:04 GMT

Please help I’ve tried resetting my password and it still won’t let me into my account ! @CS_Agent

Re: Can’t get into account

will13am — Sat, 11 May 2019 15:14:28 GMT

@meagankinney12 , don't tag the moderator team. Click on the envelope on the top right corner and send a private message to them.

Re: Can’t get into account

geopublic — Sat, 11 May 2019 15:19:14 GMT

@meagankinney12 wrote:
Please help I’ve tried resetting my password and it still won’t let me into my account ! @CS_Agent

@meagankinney12 Did you activate your sim online or at a store location? Did you ever setup a selfserve account? If no, then you can try self register your account:

https://selfserve.publicmobile.ca/self-registration/

Re: Can’t get into account

meagankinney12 — Sat, 11 May 2019 15:31:59 GMT

I’ve had an account for almost 8 months and this just happened last month it lets me reset my password but then tells me I have the wrong password after I just reset it

Re: Can’t get into account

Daphne1 — Sat, 11 May 2019 15:39:48 GMT

@meagankinney12, the Self-Serve and Community logins are 2 separate accounts.

If you want to reset the Public Mobile Self-Serve account, you should do so here https://selfserve.publicmobile.ca/forgot-password/

Re: Can’t get into account

meagankinney12 — Sat, 11 May 2019 15:42:54 GMT

It’s the self serve I can’t get into I have zero problems with the community log in

Re: Can’t get into account

Daphne1 — Sat, 11 May 2019 15:44:50 GMT

@meagankinney12, time to PM moderators and wait for their reply

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437