topic Re: Plan didn’t change on auto renewal. in Get Support

Plan didn’t change on auto renewal.

Vincent163 — Wed, 05 Jan 2022 09:53:02 GMT

Hi, I had my plan to change to the $15 promo plan for my next renewal, but it hasn’t switched. How can I fix this?

thanks

Re: Plan didn’t change on auto renewal.

geopublic — Sat, 11 May 2019 14:52:55 GMT

@Vincent163 wrote:
Hi, I had my plan to change to the $15 promo plan for my next renewal, but it hasn’t switched. How can I fix this?
thanks

@Vincent163 When is your renewal date? Dial *611 on your phone to find out.

Re: Plan didn’t change on auto renewal.

Lieux — Sat, 11 May 2019 14:57:01 GMT

@Vincent163 a écrit :
Hi, I had my plan to change to the $15 promo plan for my next renewal, but it hasn’t switched. How can I fix this?
thanks

How can you see that it didn't switch?

Re: Plan didn’t change on auto renewal.

Vincent163 — Sat, 11 May 2019 15:00:25 GMT

My plan renewed today, but I had request to change my plan a week before.

Re: Plan didn’t change on auto renewal.

geopublic — Sat, 11 May 2019 15:02:50 GMT

@Vincent163 wrote:
My plan renewed today, but I had request to change my plan a week before.

@Vincent163 If that is the case the switch will occur tonight after hours. If not then let PM know. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

Re: Plan didn’t change on auto renewal.

Lieux — Sat, 11 May 2019 15:02:54 GMT

@Vincent163 a écrit :
My plan renewed today, but I had request to change my plan a week before.

To reach the moderator write a private message here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem Waiting time is few hours to 2 days. Be patient they will look at your account problem.

Re: Plan didn’t change on auto renewal.

husdaman — Sun, 12 May 2019 15:28:37 GMT

This has happened to me as well. Public mobile did charge more on my credit card but the plan didn't change. Still on the same plan from before but there's more credit on the account. Looks like a glitch occurred. I also sent a msg yesterday to the moderators, waiting for a reply.

Re: Plan didn’t change on auto renewal.

husdaman — Sun, 12 May 2019 18:30:20 GMT

Okay got a reply and the mod team was able to solve this for me. They did a manual change and a glitch did indeed occur. So I'd reach out to the mod team if you're still having problems.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437