topic Re: Data is not working in Get Support

Re: Data is not working

jaythakkar1 — Wed, 05 Jan 2022 09:52:52 GMT

Hello,

My data is not working.

Can someone help me?

Thank you

Re: Data is not working

RobertQc — Thu, 07 Jun 2018 19:10:35 GMT

@jaythakkar1 Before troubleshooting, can you please verify in "My account" that you have a data plan and there is still some left for your current time period?

Mine

My Data & Add-Ons
Data & Add-Ons Amount Used
3GB at 3G Speed /90 Days
383.092 / 3072 MB

Re: Data is not working

mimmo — Thu, 07 Jun 2018 19:11:24 GMT

If you are an old customer data stops when it is used up. If you are a new customer you need to set up your Apn.

If you are on a 3g plan and just had a renewal, the data might not have reset (this bug may have been fixed already)

So depending on your situation different approaches will need to be taken.

Re: Data is not working

PJC — Thu, 07 Jun 2018 20:27:45 GMT

Here is the link to the PM article that discusses how to set up the APN:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Data & Add-Ons	Amount Used
3GB at 3G Speed /90 Days	383.092 / 3072 MB