topic US Data not working in Get Support

US Data not working

manpans — Wed, 05 Jan 2022 09:52:45 GMT

Hello,

I bought a 10-day US talk/text and $250 data plan for $20. I purchased the funds first, then used them to actually buy the plan. This was about a day before my trip.

I am now in the US but it doesn't seem to be working. I THINK the roaming is working as the T-mobile network comes up, but the data does not seem to work at all. When I checked my account here the plan says 0/250 megs used. Any help? I'm now paranoid that the roaming that is being done has nothing to do with Public Mobile

Re: US Data not working

LovesToPM — Sat, 11 May 2019 06:47:12 GMT

Make sure the roaming option on your phone is enabled.

Do you know if the talk and text is working?

If those are working, then you need to contact the Moderator Team

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US Data not working

Alex888 — Sat, 11 May 2019 06:50:00 GMT

@manpans Don't worry about extra charges, there are no extras with Public Mobile, if it's not part of your plan you just can't use it.

Try going into your account, report your phone as lost/stolen, log out, wait 5 minutes, log in and report it found, then restart your phone.

Re: US Data not working

will13am — Sat, 11 May 2019 11:21:51 GMT

I agree that roaming data setting is the obvious thing to check.