topic Re: Sim card not recevied in Get Support

Sim card not recevied

geethak — Wed, 05 Jan 2022 09:52:44 GMT

i ordered a sim online couple of weeks back still haven't recevied it. i emailed customer service there is no response. sent a message to Mod as well no response. is there any way i can get information and is it possible to get sim faster?

Re: Sim card not recevied

emad — Sat, 11 May 2019 04:06:08 GMT

In most cases, you can receive, your sim within a week, sometimes it could take up to two weeks.

Try again to contact the moderator team.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card not recevied

cavemantoronto — Sat, 11 May 2019 04:10:50 GMT

@geethak wrote:
i ordered a sim online couple of weeks back still haven't recevied it. i emailed customer service there is no response. sent a message to Mod as well no response. is there any way i can get information and is it possible to get sim faster?

Someone said before to go to canadapost.ca and type in order number to track package. Were you sent an order number in email?

Maybe go to Walmart or wow and buy one there? Then deal with the moderator when they respond and ask for refund. If you wait, they will probably mail new sim.

Re: Sim card not recevied

hairbag1 — Sat, 11 May 2019 04:50:48 GMT

@cavemantoronto wrote:
@geethak wrote:
i ordered a sim online couple of weeks back still haven't recevied it. i emailed customer service there is no response. sent a message to Mod as well no response. is there any way i can get information and is it possible to get sim faster?
Someone said before to go to canadapost.ca and type in order number to track package. Were you sent an order number in email?

Maybe go to Walmart or wow and buy one there? Then deal with the moderator when they respond and ask for refund. If you wait, they will probably mail new sim.

ABW...Anywhere But Walmart ! London Drugs, WOW Mobile, The Mobile Shop or K Mobile are all preferred souces for a PM sim card rather than Walmart as many have reported that Walmart won't sell the sim alone without activation too.

If you end up with 2 sims, hang onto 1 until someone else in your family or friends catch the Public Mobile bug.

Good luck and Welcome to Public Mobile.

Re: Sim card not recevied

Jackhyf63 — Sat, 11 May 2019 11:39:31 GMT

@geethak This is not a normal occurrence. Hopefully a moderator will be able to assist on this.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437