topic Re: Texts not going through in Get Support

Texts not going through

Nenapop — Wed, 05 Jan 2022 09:52:39 GMT

I am not receiving anyone’s texts and no one is receiving my texts. I have taken out my SIM card, I have restarted my phone multiple times. What do I do?

Re: Texts not going through

Alex888 — Sat, 11 May 2019 01:49:46 GMT

@Nenapop Do you have a plan with limited texts? When did it start? When was your last renewal date?

Re: Texts not going through

Tony8 — Sat, 11 May 2019 01:52:30 GMT

Hi, Can you call? Do you have data? I wonder if it is the texting app? Maybe you could try another texting app? Do you have an iphone? Are you on the $10 / 50 texts plan?

Re: Texts not going through

sunflowershine — Sat, 11 May 2019 03:33:29 GMT

@Nenapop wrote:
I am not receiving anyone’s texts and no one is receiving my texts. I have taken out my SIM card, I have restarted my phone multiple times. What do I do?

@Nenapop Some customers experienced the same problem. You may need to contact the Moderator for further investigation. You can simply click on the envelop icon and send to "Moderator_Team" and explain your issue.

Re: Texts not going through

Nenapop — Sat, 11 May 2019 14:55:54 GMT

I have unlimited texts and my plan renewed yesterday

Re: Texts not going through

Nenapop — Sat, 11 May 2019 14:56:38 GMT

I cannot call and my LTE is not working either.

Re: Texts not going through

Lieux — Sat, 11 May 2019 15:01:15 GMT

@Nenapop a écrit :
I cannot call and my LTE is not working either.

You can try this ..go in your self-serve account and PLAN/OPTIONS and ckick on PHONE LOST/STOLEN and close your phone few minutes. Open it again and click on reactivate your service..if it doesn't help..Let the moderator know your problem here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 give them details of your problem

Re: Texts not going through

Nenapop — Sat, 11 May 2019 16:46:44 GMT

Thank you, I will do that