topic Re: Payment Issues in Get Support

Payment Issues

Ynke50 — Wed, 05 Jan 2022 09:52:27 GMT

My payment is usually due on the 9th. I got a text today, the 6th, saying my payment was due tomorrow, the 7th. However, I don't have any service this afternoon even though it's the 6th of the month. I went ahead and made the payment and it's still off.

Re: Payment Issues

meocon — Wed, 06 Jun 2018 19:32:10 GMT

@Ynke50 Did you try to reboot your phone? If it’s still no service after all,

I recommend you send a private message to the moderator team and ask them to investigate. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

How long until a moderator replies?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages

Re: Payment Issues

Ynke50 — Wed, 06 Jun 2018 20:12:00 GMT

The service is back on, thanks.

Re: Payment Issues

benantha — Thu, 09 Aug 2018 20:22:00 GMT

Re: Payment Issues

CS_Agent — Wed, 08 Aug 2018 14:24:19 GMT

@benantha,

Thank you for reaching out to us. Hope you're doing well!

For assistance with your inquiries, can you please send us a private message with your phone# and PIN#?

Thank you!

Re: Payment Issues

benantha — Thu, 09 Aug 2018 20:17:55 GMT

Re: Payment Issues

benantha — Thu, 09 Aug 2018 20:21:08 GMT

Re: Payment Issues

Ynke50 — Thu, 09 Aug 2018 16:25:17 GMT

I don't know why I'm getting these messages both here on PM Community Messages and the corresponding private Yahoo email.

This isn't me. I have Public Mobile and just renewed on the 5th of August.

I did also reply from one of the Yahoo messages. Please confirm.

Ynke50

Email: Ynke50@yahoo.com

PM phone number: 902-214-0995

Re: Payment Issues

computergeek541 — Thu, 09 Aug 2018 20:07:16 GMT

@Ynke50 wrote:
I don't know why I'm getting these messages both here on PM Community Messages and the corresponding private Yahoo email.

This isn't me. I have Public Mobile and just renewed on the 5th of August.
I did also reply from one of the Yahoo messages. Please confirm.

Ynke50
Email:
PM phone number:

I wouldn't be posting information on here, and definitely please do not post your credit card number. Your message has been posted on a message board that anyone in the world can view. To take up payment issues, you should be taking them up directly with Public Mobile employees by sending a private messages to Moderator_Team.

Re: Payment Issues

srlawren — Thu, 09 Aug 2018 20:25:21 GMT

@benantha everything you see on PM is pre-tax. Plan costs are shown pre-tax. Your transaction history is shown pre-tax. Tax is charged on the payment--whether that payment is made by a manual top-up, an AutoPay top-up, or a voucher. You are taxed on your payment, and then that pre-tax amount is credited to your account and used toward purchase of the services, which are all charged in pre-tax money.

Re: Payment Issues

benantha — Thu, 09 Aug 2018 20:31:05 GMT

Hi Maire

I posted on here by accident, it should have been private. I don't want people seeing what I wrote. Can you delete what I wrote on here? I can't seem to delete my posting. There is no delete button.

Many thanks