topic Re: text messaging issues in Get Support

text messaging issues

NewfieDoll — Wed, 05 Jan 2022 09:52:24 GMT

so i’ve been texting my boss no problem, then all of a sudden day and a half ago he stopped getting my messages even though they show they were sent. we have made sure neither one of us has blocked each other, everyone else can still text him and me, we can call each other, i can get his text messages he just does not get mine.. this is a really huge inconvenience. any ideas? i’ve reset my phone, my network. he has also done the same.

Re: text messaging issues

jp2 — Wed, 06 Jun 2018 14:23:25 GMT

Do other people recieve your texts?

Re: text messaging issues

will13am — Wed, 06 Jun 2018 14:26:50 GMT

How about trying a different texting app. If the usage logs show the texts being sent, it not likely a problem with this service.

Re: text messaging issues

mimmo — Wed, 06 Jun 2018 14:28:34 GMT

what network is your boss on PM or bell rogers telus etc?

I believe yesterday bell had a texting issue. but cant recall where i read that.

Re: text messaging issues

daredogg — Wed, 06 Jun 2018 14:30:12 GMT

I like the idea about trying a different texting app...

I know these apps are common for Android phones, but what about for iOS? I've never used anything else than Apple's Messaging.

Re: text messaging issues

LEGO — Wed, 06 Jun 2018 14:41:31 GMT

@daredogg Best Messaging Apps for iPhone for 2018: click here

Re: text messaging issues

meocon — Wed, 06 Jun 2018 14:44:41 GMT

@daredogg I usually use Viber, Facebook Messenger, WhatsApp, Telegram, Zalo, etc...

Re: text messaging issues

daredogg — Wed, 06 Jun 2018 14:47:27 GMT

Thanks @LEGO and @meocon, I'll have a look!

Re: text messaging issues

LEGO — Wed, 06 Jun 2018 14:51:09 GMT

@meocon How many Messaging apps do you have on your phone?

Re: text messaging issues

meocon — Wed, 06 Jun 2018 14:52:12 GMT

@NewfieDoll If you're using iOS, you should try to restore your phone via iTunes & update to latest version.

Re: text messaging issues

meocon — Wed, 06 Jun 2018 14:53:40 GMT

@LEGO I have above 5 message apps 🙂 & how's about you?

Re: text messaging issues

LEGO — Wed, 06 Jun 2018 14:58:53 GMT

@meocon I have just one!

I prefer to call and enjoy my conversation!

Re: text messaging issues

Acekiller — Wed, 06 Jun 2018 17:01:48 GMT

let us know if you figured out a way to fix it!

Re: text messaging issues

NewfieDoll — Wed, 06 Jun 2018 22:01:09 GMT

i’ve already done that still doesn’t work

Re: text messaging issues

NewfieDoll — Wed, 06 Jun 2018 22:01:40 GMT

only the main one that comes with the phone lol

Re: text messaging issues

NewfieDoll — Wed, 06 Jun 2018 22:02:03 GMT

yes everyone but my boss

Re: text messaging issues

NewfieDoll — Wed, 06 Jun 2018 22:03:04 GMT

rogers and they are telling him it’s all on my end his end is fine, so we really don’t know what to make of this

Re: text messaging issues

srlawren — Thu, 07 Jun 2018 00:28:46 GMT

@daredogg @LEGO @meocon

Reviewing the discussion around Viber, Kik, Signal, WhatsApp, Facebook Messenger... I just wanted to point out that none of that is what @will13am was talking about when he suggested using a different texting app. While all the apps you've mentioned are great [I personally use a cocktail of WhatsApp, BBM, Skype, Slack, Hangouts, Facebook Messenger, and good old-fashioned sms texting], none none of those are texting apps, but are all data-based messaging apps.

Android phones sometimes spontaneously develop "weird" issues with texting, but switching to a different SMS/MMS app can often resolve that, at leat for a time. I don't believe iOS allows 3rd party SMS/MMS, but Android definitely does. Many Android phones come with the manufacturer's proprietary texting app, some come with Google's Messages app, etc. But from the play store, you can download Google's own Messages app or 3rd party ones like Textra SMS, Chomp SMS, and many others. This is what @will13am was suggesting.

But yes, although moving to a data-based service such as WhatsApp wouldn't technically resolve the issue you're having, @NewfieDoll, I do still suggest you consider trying it as a workaround. Both you and your boss would need to download and install it, but it's free and simple to do and use. If you get comfortable with it, you may want to consider moving other contacts' conversations from texting into WhatsApp (or other messaging app) as well, since you get a much richer experience, including but not limited to typing indicators, delivered & read flags, voice and video calls over data, better group messaging, etc.

Re: text messaging issues

will13am — Thu, 07 Jun 2018 01:12:19 GMT

Adding to @srlawren's lengthy discussion, my suggestion is for use of a different app to handle SMS. I don't know if this is exactly what's going on, but I sense that carriers trying to upgrade what is really an antiquated communication protocol is causing things to break. There's a movement afoot to make the SMS platform a 21st century communications medium.

https://gizmodo.com/google-wants-to-replace-sms-with-a-better-messaging-pla-1760573738

Re: text messaging issues

computergeek541 — Thu, 07 Jun 2018 03:44:25 GMT

Do other people who use Rogers still receive your text messages?

Sometimes, issue occur where people don't receive text messages (either you or the other end) but when they are to or from a specific carrier.

Such intercarrier text messaging issues are tricky for the customer to figure out, because it's the exact type of issue that's a favorite for customer service at both carriers to blame the other carrier for.