topic need to update porting request in Get Support

need to update porting request

DJLand — Wed, 05 Jan 2022 09:52:11 GMT

I got my sim today and requested a ported number from speakout. The request did not go through, speakout says i needed to append my 4-digit passcode to the number. how do I update the request?

Re: need to update porting request

Someone_here — Fri, 10 May 2019 19:53:05 GMT

You'll need to contact the moderators (PM employees) by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Provide as many details as possible about your new account/SIM, what happened, the good porting information, etc.

Re: need to update porting request

Jackhyf63 — Fri, 10 May 2019 20:08:12 GMT

@DJLand please see the link https://productioncommunity.publicmobile.ca/t5/Getting-Started/Porting-a-number-from-SpeakOut/td-p/336033

Re: need to update porting request

popping — Fri, 10 May 2019 20:14:01 GMT

@DJLand wrote:
I got my sim today and requested a ported number from speakout. The request did not go through, speakout says i needed to append my 4-digit passcode to the number. how do I update the request?

You need to send a private message to moderator for the update info.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I ported my Speakout number to PM and it took about 4 hours as I supplied all info needed by Speakout to release my number. Refer to my thread for details.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Porting-number-from-Speakout-Apply-also-to-Petro-Canada-Mobility/m-p/365194

Re: need to update porting request

will13am — Fri, 10 May 2019 20:48:09 GMT

@popping wrote:
@DJLand wrote:
I got my sim today and requested a ported number from speakout. The request did not go through, speakout says i needed to append my 4-digit passcode to the number. how do I update the request?

You need to send a private message to moderator for the update info.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I ported my Speakout number to PM and it took about 4 hours as I supplied all info needed by Speakout to release my number. Refer to my thread for details.
https://productioncommunity.publicmobile.ca/t5/Getting-Started/Porting-number-from-Speakout-Apply-also-to-Petro-Canada-Mobility/m-p/365194

Interesting that you supplied what is arguable more than what is required. I wonder if only the phone number which is the account number was supplied would the port go through. I do know that supply extra information will not hurt as long as the information is consistent and doesn't point to more than one account.