topic Re: Plan Expired Message on Account in Get Support

Plan Expired Message on Account

Cheetah24 — Wed, 05 Jan 2022 09:52:03 GMT

Hi everyone,

I am signed up for auto pay but when I login to my account today (June 04th was the day of the payment), I see the following message. Is this normal? Do any of you know why this is happening. I thought Auto pay should deduct the amount from my credit card automatically? 🙂

I made calls yesterday as well as today and sent text messages as well, so everything seemed to work normally. 😮

Re: Plan Expired Message on Account

Luddite — Tue, 05 Jun 2018 01:21:25 GMT

@Cheetah24 As long as your phone is working ignore all messages in your account. They just lead to stress and will disappear overnight.

For more fun, and to see additional PM quirks, peruse this: https://productioncommunity.publicmobile.ca/t5/Discussions/Bugs-and-Quirks-at-Public-Mobile/m-p/202620#M58856

Re: Plan Expired Message on Account

mimmo — Tue, 05 Jun 2018 01:21:08 GMT

its normal, only if your account has issues di you need to worry.

this is a good read https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs-REWARDS-and-other/m-p/87391#M10445

Re: Plan Expired Message on Account

Cheetah24 — Tue, 05 Jun 2018 01:21:52 GMT

@Luddite: My thoughts exactly 🙂 Although I thought I should ask anyways since I wasn't sure why that message show up. Although I didn't see a credit card transaction yet so I don't think PM deduced any amount from my account as of yet. 🙂

Re: Plan Expired Message on Account

Luddite — Tue, 05 Jun 2018 01:23:17 GMT

Stay up all night to see your account be "Suspended" just before the payment is taken.

Autopay has not failed me in 3 years.

Re: Plan Expired Message on Account

mimmo — Tue, 05 Jun 2018 01:31:58 GMT

@Luddite wrote:
Stay up all night to see your account be "Suspended" just before the payment is taken.
Autopay has not failed me in 3 years.

@Luddite Just wait for your next renewal. lol (knock on wood).

I have to agree with luddite autopay issues, even though they do come up on the forum regularly, are not a really a common issue for most users.

Re: Plan Expired Message on Account

will13am — Tue, 05 Jun 2018 04:21:17 GMT

@Cheetah24, instead of staying up all night, just take a look at this thread. This is what the account looks like later in the night before renewal completes.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Self-serv-showing-account-suspended/m-p/55295

Re: Plan Expired Message on Account

Cheetah24 — Tue, 05 Jun 2018 04:57:54 GMT

@will13am: I have no intention of staying up all night 😛

I believe you guys and as long as the phone is working I am good. 🙂

Re: Plan Expired Message on Account

MoreYummy — Tue, 05 Jun 2018 06:16:41 GMT

Since you are new, its part of the public mobile self serv feature. Kind of scary during the renewal date. As long as service works, ignore it, its a bug. Its part of the plan.

Re: Plan Expired Message on Account

CalvinW — Tue, 05 Jun 2018 15:09:26 GMT

It’s normal for PM. Don’t know why they still didn’t bother fixing it yet

Re: Plan Expired Message on Account

Acekiller — Tue, 05 Jun 2018 15:16:40 GMT

I just always preload my account at CT gas station to avoid any headaches

Re: Plan Expired Message on Account

MoreYummy — Wed, 06 Jun 2018 06:08:19 GMT

@CalvinW Its part of the plan feature. That's why its there

Re: Plan Expired Message on Account

CalvinW — Wed, 06 Jun 2018 15:08:46 GMT

@MoreYummy Yeah, I know why it's there. I just want to know why it never functions correctly when it comes around to plan renewal

Re: Plan Expired Message on Account

MoreYummy — Wed, 06 Jun 2018 16:21:02 GMT

@CalvinW it is an old time bug. they probably dont think its important to fix it.

Re: Plan Expired Message on Account

domptg — Fri, 23 Nov 2018 02:01:33 GMT

Same thing happend to me. My auto pay is due today Nov 22 and I already have message plan expired. My phone is working for now and hopefully the payment will be taken over night and message will disappear. We will see...

Re: Plan Expired Message on Account

domptg — Fri, 23 Nov 2018 02:11:14 GMT

Interesting thing is that on "My Plan & Add-ons" page it says Next AutoPay: Nov 23, 2018

and on the " Overview" page it says

AutoPay Next Payment Date: Nov 22, 2018 This might be the key to fix the problem. Can moderators look into that? Thanks

Re: Plan Expired Message on Account

srlawren — Fri, 23 Nov 2018 02:43:53 GMT

@domptg everything you are seeing is "normal" (for Public Mobile). The day-later date you're seeing is actually the renewal date. So, today is the payment due date (in case you don't have AutoPay enabled), and tomorrow is your actual renewal date. However, at some point in the day on your payment due date, your self-serve account will show that your plan is expired. This is normal (though frightening) and happens on everyone's renewal every time. As long as your service keeps working, then you're best to not even sign into self-serve until at least noon eastern time tomorrow. At some point tomorrow, the status should go back to "Active". If all goes well, you will not lose service at all, despite the "expired" message you are seeing.