topic Re: Invalid sim message in Get Support

Invalid sim message

polaken — Wed, 05 Jan 2022 09:51:56 GMT

Hi,

I bought a new Sim card yesterday and I'm trying to activate it through the website. However, just after typing my simcard number I'm getting an error message "Invalid sim number". Tried with Chrome, IE, Firefox and Edge, incognito mode, cleaning cookies, restart and all basic troubleshooting. Also wrote a message to Moderator, but no answer so far.

Can anyone help me?

Thanks

Re: Invalid sim message

Dunkman — Fri, 10 May 2019 15:27:51 GMT

@polaken

Looks like that you already tried most of the basic troubleshooting suggestions.

One possibility is that your SIM card is indeed invalid. You might need to return to store to get the SIM card replaced with another one.

Moderators will take up to 48 hours to respond.

Re: Invalid sim message

geopublic — Fri, 10 May 2019 15:38:28 GMT

@polaken wrote:
Hi,

I bought a new Sim card yesterday and I'm trying to activate it through the website. However, just after typing my simcard number I'm getting an error message "Invalid sim number". Tried with Chrome, IE, Firefox and Edge, incognito mode, cleaning cookies, restart and all basic troubleshooting. Also wrote a message to Moderator, but no answer so far.

Can anyone help me?

Thanks

@polaken Where did you buy the sim from? Was it a new sim card?. If you get an invalid sim card error as soon as you put in the S# then there are three possible scenarios:

Sim has been previously activated and account cancelled
There was an issue during your activation session and you account got locked
The sim card is defective or you are not entering the sim number correctly

In the first case you need a new sim. If number 2 occured then you need to wait an hour and try the activation again. To eliminate number three check the sim number and use the one printed on the card.

Re: Invalid sim message

polaken — Fri, 10 May 2019 16:40:51 GMT

Finally went to the store and changed the sim card. Thanks for the answers.

This thread can be closed.

Re: Invalid sim message

geopublic — Fri, 10 May 2019 16:43:41 GMT

@polaken wrote:
Finally went to the store and changed the sim card. Thanks for the answers.
This thread can be closed.

@polaken Glad to hear. The best way to close the thread is for you to mark one of the replies as the solution.

Re: Invalid sim message

Anonymous — Fri, 10 May 2019 16:43:47 GMT

@polaken wrote:
Finally went to the store and changed the sim card. Thanks for the answers.
This thread can be closed.

See that black box saying Accept as solution? You can click that on the post with that answer.