topic Re: No plan change allowed @moderator_team in Get Support

No plan change allowed @moderator_team

tanishab321 — Wed, 05 Jan 2022 09:51:54 GMT

@CS_Agent I am not being allowed to change my plan - need help ASAP as trying to leave town. Credit is on account

Re: No plan change allowed @moderator_team

LEGO — Mon, 04 Jun 2018 19:26:46 GMT

You need to prepay the amount of your new plan before being able to change it.

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: No plan change allowed @moderator_team

ShawnC13 — Mon, 04 Jun 2018 19:25:37 GMT

@tanishab321 wrote:
@CS_Agent I am not being allowed to change my plan - need help ASAP as trying to leave town. Credit is on account

Is your account suspended? Only a MOD can change plans when it is suspended. You will need to message a MOD to get this looked after. Link in my signature

Re: No plan change allowed @moderator_team

MoreYummy — Tue, 05 Jun 2018 06:17:51 GMT

So is it solved? if so, let us know what happened.

Re: No plan change allowed @moderator_team

Tommy1967 — Thu, 21 Jun 2018 17:01:09 GMT

l try reset my password lots my e-maiil does comformation to that account.l know does.l wanted unblocked l wanted reset my password l nned fore 2:00 pm l would be leaving

Re: No plan change allowed @moderator_team

CS_Agent — Thu, 21 Jun 2018 17:12:38 GMT

Hello @Tommy1967,

Thank you for reaching out to us. For assistance, can you please send us a private message on the online community along with your phone# and the PIN# at this link : https://about.telus.com/authenticationform.jspa?c=pm0?

Thank you!