topic Re: failed to activate account in Get Support

failed to activate account

apitiser — Wed, 05 Jan 2022 09:51:43 GMT

Hi, just moved here and tried to activate my sim. Followed through all steps and went to pay but got a number wrong so it didn't go through, just told me to contact public mobile.

How do i go back and put in the right card number? there was no option to try again and when i opened a new tab it said sim was in session or something similar. I can't log in to an account since it didn't activate and now im stuck.

Bit frustrating as this should be easy to fix usually. hopefully not a sign of things to come with this provider...

Posting on a forum and waiting for a reply is a bit annoying as is paying $50 for 8gb. In australia $50 gets you 40gb of 4g data

Re: failed to activate account

Dunkman — Fri, 10 May 2019 05:18:13 GMT

@apitiser

Website is finicky sometimes.

Restarting your web browser. Clearing cache. Trying a different web browser, going incognito mode. Chrome incognito seems to work well. Maybe give some time in between attempts at activations Ie. 30 minutes.

Re: failed to activate account

geopublic — Fri, 10 May 2019 05:25:39 GMT

@Dunkman wrote:
@apitiser
Website is finicky sometimes.

Restarting your web browser. Clearing cache. Trying a different web browser, going incognito mode. Chrome incognito seems to work well. Maybe give some time in between attempts at activations Ie. 30 minutes.

@apitiser If after waiting you are still having an issue. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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