topic Re: Forgot email in Get Support

Forgot email

marcmasters — Wed, 05 Jan 2022 09:51:21 GMT

Hi I have no clue in remembering an account email. I see there's a forgot password but that's no good when u forget ur account because it's basically made up there's no link to your everyday email. Should be changed to your phone number instead at least. I need help please and thank you

Re: Forgot email

lukealex121 — Thu, 09 May 2019 16:19:27 GMT

Your email for your self-serve account is one that you choose when you sign up. Have you tried all email addresses that you have used before?

Re: Forgot email

duffer900 — Thu, 09 May 2019 16:21:30 GMT

@marcmasters wrote:
Hi I have no clue in remembering an account email. I see there's a forgot password but that's no good when u forget ur account because it's basically made up there's no link to your everyday email. Should be changed to your phone number instead at least. I need help please and thank you

If you forgot your email to your account, you will need to contact a moderator to assist you.

Also you can try to access any email you have and search for Public Mobile to see if any emails exist there.

click here to private message a Moderator if needed

Re: Forgot email

LovesToPM — Thu, 09 May 2019 16:23:28 GMT

@marcmasters wrote:
Hi I have no clue in remembering an account email. I see there's a forgot password but that's no good when u forget ur account because it's basically made up there's no link to your everyday email. Should be changed to your phone number instead at least. I need help please and thank you

If you are using the same email for your community account, you can see it when you log on here.

Go to MY PROFILE, scroll down to "Private statistics". The first entry should be your EMAIL.

Or go to MY SETTINGS, you will see your EMAIL.

Re: Forgot email

NDesai — Thu, 09 May 2019 17:48:58 GMT

@marcmasters There are two ways you can figure out your email address. First is to use the forgot my password link. It will ask you to enter your email. This step will only go through if email address you provide was used to activate. So type in all your email addresses you have, whichever passes is the one.

Another way is to check for the email Publc Mobile sent when you activated. Go to all your email account inboxes, and search for "Public Mobile". Whichever has that email is the one you used to activate.

Re: Forgot email

geopublic — Thu, 09 May 2019 18:10:57 GMT

@marcmasters wrote:
Hi I have no clue in remembering an account email. I see there's a forgot password but that's no good when u forget ur account because it's basically made up there's no link to your everyday email. Should be changed to your phone number instead at least. I need help please and thank you

@marcmasters Did you activate your sim online or at a store location? Did you ever setup a selfserve account? If no, then you can try self register your account:

https://selfserve.publicmobile.ca/self-registration/

Re: Forgot email

thomask — Thu, 09 May 2019 19:31:14 GMT

Once upon a time, I plugged a (untouched new) sim into the phone, dialed the * number and set it up without the online activation...

it it was a PITA to setup online afterwards.

Do you REMEMBER setting up a (website) account with PM when you Activated?