topic Re: please help to reactivate account in Get Support

please help to reactivate account

c8chiu — Wed, 05 Jan 2022 09:51:14 GMT

Hi,

I have enough money in the account but i am not able to reactivate the plan.

Please help

thanks

Re: please help to reactivate account

ShawnC13 — Thu, 09 May 2019 12:54:27 GMT

@c8chiu wrote:
Hi,
I have enough money in the account but i am not able to reactivate the plan.
Please help
thanks

You will need to contact the moderators.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: please help to reactivate account

will13am — Thu, 09 May 2019 13:03:28 GMT

@c8chiu, is the system not responsive to reactivation? If you could, try a $1 top up.

Re: please help to reactivate account

c8chiu — Thu, 09 May 2019 13:04:48 GMT

i tried just add $1 already. it doesn't work, but thanks for the suggestion.

Re: please help to reactivate account

will13am — Thu, 09 May 2019 13:09:28 GMT

@c8chiu wrote:
i tried just add $1 already. it doesn't work, but thanks for the suggestion.

If the account remains stuck in the suspended state, then the only recourse is to seek moderator team assistance as already suggested.

Re: please help to reactivate account

Dunkman — Thu, 09 May 2019 13:42:32 GMT

@c8chiu

As you wait for moderator response, you might want to try the lost/stolen phone trick (if you have not tried already). This trick seems to reset your SIM card/plan. Similar to manual loading $1.

To report your phone lost/stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: please help to reactivate account

mcbridemike — Thu, 09 May 2019 14:48:46 GMT

Houssam M. | RELATIONS HAUTE DIRECTION

EXECUTIVE CLIENT RELATIONS MANAGER

T 438-832-1146

Re: please help to reactivate account

geopublic — Thu, 09 May 2019 15:15:09 GMT

@mcbridemike wrote:
Houssam M. | RELATIONS HAUTE DIRECTION
EXECUTIVE CLIENT RELATIONS MANAGER
T 438-832-1146

@mcbridemike ~~First please remove your private info from your post. Click the three dots and edit you post. This is a public forum so to protect your privacy please remove your personal info.~~

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

~~Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).~~

Edit: A little more clarity on what that contact info your posting referred to would have been more helpful to all. Thanks @duffer900 for the clarification.

Re: please help to reactivate account

duffer900 — Thu, 09 May 2019 14:59:40 GMT

@geopublic wrote:
@mcbridemike First please remove your private info from your post. Click the three dots and edit you post. This is a public forum so to protect your privacy please remove your personal info.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

I think it's a contact at the CCTS that he is recommending, based on this thread...

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/what-to-do-if-Moderator-does-not-resolve-problem/m-p/366571#M43773

Re: please help to reactivate account

rh66 — Thu, 09 May 2019 15:08:06 GMT

try the lost stolen trick

Re: please help to reactivate account

BEER — Thu, 09 May 2019 16:28:37 GMT

@c8chiu wrote:
Hi,
I have enough money in the account but i am not able to reactivate the plan.
Please help
thanks

Before asking help from the moderator team -- I would :

Go to my account page and enable "Lost-Stolen" tab.
Would exit the my account page and wait for at least 5 minutes.
Would de-activate the "Lost -Stolen"
Try again to reactivate account.
If still not working then would contact the moderator team.