topic Re: Autopay failed in Get Support

Autopay failed

Lyne — Wed, 05 Jan 2022 09:51:11 GMT

Hi all, I tried using my cell this morning and it wasn't working so I checked online and my account was disabled because payment had not gone through. Today was my billing date and autopay didn't work even though it was activated and my credit card is in good standing. I processed the payment manually and the account is reactivated but I'm wondering if this is going to be a regular occurance. My husband and I both activated our accounts at the same time and his autopay failed last month.

Re: Autopay failed

AM66 — Fri, 01 Jun 2018 12:17:32 GMT

Mine did the same thing this morning. Did your husband get a rebate when he manually paid last month?

Re: Autopay failed

Lyne — Fri, 01 Jun 2018 12:24:56 GMT

He didnt get a rebate per say. The failure made him lose his monthly refer a friend reward so they gave him a credit to cover for the next 24 months and told him to contact them again for another credit if he's still a client at that point.

Re: Autopay failed

AM66 — Fri, 01 Jun 2018 12:27:03 GMT

OK thats, did he contact them to get the credit?

Re: Autopay failed

Lyne — Fri, 01 Jun 2018 12:39:40 GMT

Yes he contacted the moderators

Re: Autopay failed

AM66 — Fri, 01 Jun 2018 12:46:11 GMT

Thanks for the information Lyne. I will do the same once they are available.

Re: Autopay failed

mimmo — Fri, 01 Jun 2018 13:54:32 GMT

@Lyne the autopayment sometimes is strange when the same he card are used and renewal is same day.

You could try

1) using a different credit card on one of the accounts

2) topping the accounts up manually a day or two before renewal

3) asking mods to renew one of the plans a day or two early ( to separate renewal dates a little) and relying on autopay for renewal

4) asking mods to renew both plans manually a day before renewal

Re: Autopay failed

jp2 — Fri, 01 Jun 2018 14:34:14 GMT

PM why can't you just add the reward back onto the account instead of making customers track the rewards credits they are entitled to every 24 months?

Or are you hoping people will forget or not bother to claim the lost rewards after 2 years?

Re: Autopay failed

Anonymous — Fri, 01 Jun 2018 14:49:46 GMT

Hello

you need send a private message Click here

In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific.
- them can help you a lot nice team service

Good Luck

Re: Autopay failed

mimmo — Fri, 01 Jun 2018 14:58:06 GMT

@Anonymous how does your post help the user?

They have already stated they have and will contact mods and that the original issue was solved. The original post was simply asking about autopay suggestions.

Re: Autopay failed

Acekiller — Fri, 01 Jun 2018 15:54:51 GMT

S--S needs to be suspended for spamming.

Re: Autopay failed

Lyne — Fri, 01 Jun 2018 17:51:46 GMT

Thanks for the suggestions but

1) We each have seperate credit cards even though they are linked to the same account so that is not the problem.

2, 3, 4) Whats the point of having an autopay system if you have to manually do it each month?

Re: Autopay failed

Lyne — Fri, 01 Jun 2018 17:54:53 GMT

My original post was mostly to find out if this is a common occurence with Public Mobile. Worst case, I will have to set a reminder each month to check the account and manually renew. I would rather not have to worry about making the payment every month, but, if autopay is not reliable, what other choice is there.

Re: Autopay failed

mimmo — Fri, 01 Jun 2018 18:11:41 GMT

@Lyne autopay failure is seen often on the forums. how common it is, is really hard to say. i would say 95% of the people don't have issues.

I have encountered it on 3 of my lines on seperate occasions. while others have never encountered it.

yes my suggestions defeat the purupose of autopay feature but they ensure that you wont lose service.

If the budget alllows switching to 90 day plans will lessen the number of payment cycles. again its a workaround vs a solution.

Re: Autopay failed

stonechucker — Fri, 01 Jun 2018 19:01:09 GMT

The rewards program is specific to the activation process, and must be completed at that time. There is no way around it. I'm a victim of this issue as when a friend used my number, it 'wasn't' a "Public Mobile" number at the time. It was a timing issue, as I had recently ported in, but the system didn't yet recognize it.

I found out why via the moderator team, and the moderator gave me a pretty good extra credit for the problem to be resolved. That friend is still on PM.. and looking to close his account as he now has a work phone.

With all the MAJOR issues around account activations and renewals and various other things, I just don't know how you fix everything, and in which priority.

Also remember, sometimes, errors are not system issue... in some cases, it's user error 😞

Re: Autopay failed

jp2 — Sat, 02 Jun 2018 02:44:58 GMT

Yes there are a lot of things they need to fix but they are definitely lying when they say it's impossible to put the rewards back on the account. It maybe impossible to the mods currently but if PM wanted it fixed it would be changed to give mods authorization to add credits.

They probably don't want to do this because so many people would ask them to do it even though it was user error not system error. Mods would have to spend way to much time figuring out who had an actual claim vs who is trying to scam them