topic Re: Help with new account in Get Support

Help with new account

VHamilton — Wed, 05 Jan 2022 09:50:59 GMT

I am setting up new accounts for myself and my mother. So far hers is working properly but mine isn't working at all. I am currently logged in with her account.

I registered her phone first using my email before I found out that there is a one phone per email address limit. I then changed her account to use her email address. Everything went okay and her phone is working.

I then attempted to register my phone using my address. Everything went as before until it tried to activate the SIM card. After a lengthy timeout I recieved a 'generic error' message. I attempted to restart the registration, but it now tells me I have an invalid SIM. On top of that, my email appears to still be attached to her account.

Three questions: How do I fully detach my email from her account so I can use it for mine? Do I need to buy a new SIM to try again? Will I be billed for the failed registration?

Re: Help with new account

Alex888 — Thu, 09 May 2019 01:53:16 GMT

@VHamiltonTo change the email you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You will not need to buy a new SIM. You won't be billed for a failed registration, if payment does go through on your credit card then let the moderators know.

In the future try using the Chrome browser in incognito mode, most people find that it works better.

Re: Help with new account

geopublic — Thu, 09 May 2019 01:58:34 GMT

@VHamilton wrote:
I am setting up new accounts for myself and my mother. So far hers is working properly but mine isn't working at all. I am currently logged in with her account.

I registered her phone first using my email before I found out that there is a one phone per email address limit. I then changed her account to use her email address. Everything went okay and her phone is working.

I then attempted to register my phone using my address. Everything went as before until it tried to activate the SIM card. After a lengthy timeout I recieved a 'generic error' message. I attempted to restart the registration, but it now tells me I have an invalid SIM. On top of that, my email appears to still be attached to her account.

Three questions: How do I fully detach my email from her account so I can use it for mine? Do I need to buy a new SIM to try again? Will I be billed for the failed registration?

@VHamilton No need for a new SIM just need to wait an hour for the activation lock to get released and then try again to finish the activation.