topic Re: porting number, text not working in Get Support

porting number, text not working

melchen2001 — Wed, 05 Jan 2022 09:50:41 GMT

I just bought a new sim card from Walmart and got set up in store. When I port my number from speakout to public mobile, only calls can go through. I can text anyone or receive any text. Sent two messages to moderator team, but no response.

Re: porting number, text not working

melchen2001 — Wed, 08 May 2019 20:15:37 GMT

Also, I used a friend's number as referral, but didn't see $10 credit on my account. When the credit will appear?

Re: porting number, text not working

geopublic — Wed, 08 May 2019 20:18:00 GMT

@melchen2001 wrote:
Also, I used a friend's number as referral, but didn't see $10 credit on my account. When the credit will appear?

@melchen2001 Don't worry that will show up in the next coule of days. If it doesn't then you just need to let the moderators know and they will fix it for you.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

Re: porting number, text not working

Alex888 — Wed, 08 May 2019 20:22:51 GMT

@melchen2001 You should see the $10 in your account within 72 hours. Try your old SIM and see if it still works, if it does then the port is not complete, if it doesn't work then the port is stuck. The moderators can take a couple of days to respond.

Re: porting number, text not working

geopublic — Wed, 08 May 2019 20:22:46 GMT

@melchen2001 wrote:
I just bought a new sim card from Walmart and got set up in store. When I port my number from speakout to public mobile, only calls can go through. I can text anyone or receive any text. Sent two messages to moderator team, but no response.

@melchen2001 That's normal because the port is not 100% completed. You will get a text message from PM when the port is complete. Are you on the new $15.00 plan by any chance? If yes, maybe that is why you can't currently send texts.

If you still want to be able to recieve calls just use the old SO sim until it stops working. Once it stops then start using the PM sim.

If the port is not complete within the next 5 hours. You should contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

Re: porting number, text not working

RobP1978 — Wed, 08 May 2019 21:07:15 GMT

It may take a little time...have you tried resetting your phone?

Re: porting number, text not working

Jackhyf63 — Wed, 08 May 2019 23:15:17 GMT

@melchen2001

Send a private message to the Moderator_Team with your account details and they will look into your porting status. If something went wrong, they will correct it.

Re: porting number, text not working

duffer900 — Wed, 08 May 2019 23:26:40 GMT

@melchen2001 wrote:
I just bought a new sim card from Walmart and got set up in store. When I port my number from speakout to public mobile, only calls can go through. I can text anyone or receive any text. Sent two messages to moderator team, but no response.

Is it an iPhone? If it is, perhaps try turning off iMessage. Sometimes iMessage and FaceTime can take longer to be activated by the carrier.

Re: porting number, text not working

melchen2001 — Wed, 08 May 2019 23:50:21 GMT

thanks to all of you. Porting is complete now.

Re: porting number, text not working

Jackhyf63 — Wed, 08 May 2019 23:56:05 GMT

@melchen2001 Welcome to public Mobile!