topic Re: Want to change my email address because my mail address has been blocked!!! in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Want-to-change-my-email-address-because-my-mail-address-has-been/m-p/242540#M207764 <P>Actually man the problem is i dont even have the password so I can just login and recharge my account thats why I want to change the email address, my friend gave every details of the account but his mail got blocked and he dont even have the password I just want to recharge the card as soon as possible.</P> Wed, 30 May 2018 20:47:35 GMT Shazadhakim 2018-05-30T20:47:35Z Want to change my email address because my mail address has been blocked!!! https://productioncommunity.publicmobile.ca/t5/Get-Support/Want-to-change-my-email-address-because-my-mail-address-has-been/m-p/242372#M207761 <P>My service got over on 27th May 2018 and i am not able to renew my plan or add my Credit/debit card. I want to renew the plan as fast as possible please help!</P> Wed, 05 Jan 2022 09:50:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Want-to-change-my-email-address-because-my-mail-address-has-been/m-p/242372#M207761 Shazadhakim 2022-01-05T09:50:40Z Re: Want to change my email address because my mail address has been blocked!!! https://productioncommunity.publicmobile.ca/t5/Get-Support/Want-to-change-my-email-address-because-my-mail-address-has-been/m-p/242373#M207762 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/47888">@Shazadhakim</a>&nbsp;Try using incognito/private browsing mode. Alternatively, you can purchase voucher from local stores such as Shoppers Drug Mart or Canadian Tire.&nbsp;</P> Wed, 30 May 2018 05:43:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Want-to-change-my-email-address-because-my-mail-address-has-been/m-p/242373#M207762 NDesai 2018-05-30T05:43:06Z Re: Want to change my email address because my mail address has been blocked!!! https://productioncommunity.publicmobile.ca/t5/Get-Support/Want-to-change-my-email-address-because-my-mail-address-has-been/m-p/242406#M207763 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/47888">@Shazadhakim</a>, I am a little confused here about how the need to change from a blocked email address and making a payment are connected.&nbsp; There are no email exchanges involved with login and making payments in the self serve portal.&nbsp; Are you saying you have been blocked from trying to login due to multiple unsuccessful attempts?&nbsp; If this is the case and you need a password reset, you will need to get in touch with the moderator team as the password reset function is broken.&nbsp; The moderator team can be reached via private message using this <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">link</A>.&nbsp; Refer to the following knowledge base <A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452" target="_blank">link</A> for information on contacting the moderator team.&nbsp; Good luck.&nbsp;</P> Wed, 30 May 2018 12:34:22 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Want-to-change-my-email-address-because-my-mail-address-has-been/m-p/242406#M207763 will13am 2018-05-30T12:34:22Z Re: Want to change my email address because my mail address has been blocked!!! https://productioncommunity.publicmobile.ca/t5/Get-Support/Want-to-change-my-email-address-because-my-mail-address-has-been/m-p/242540#M207764 <P>Actually man the problem is i dont even have the password so I can just login and recharge my account thats why I want to change the email address, my friend gave every details of the account but his mail got blocked and he dont even have the password I just want to recharge the card as soon as possible.</P> Wed, 30 May 2018 20:47:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Want-to-change-my-email-address-because-my-mail-address-has-been/m-p/242540#M207764 Shazadhakim 2018-05-30T20:47:35Z Re: Want to change my email address because my mail address has been blocked!!! https://productioncommunity.publicmobile.ca/t5/Get-Support/Want-to-change-my-email-address-because-my-mail-address-has-been/m-p/242542#M207765 <P>Hi Shazadhakim,</P><P><BR />I will send a private message to you.</P><P>&nbsp;</P><P>Please reply to it with the necessary info.</P><P>&nbsp;</P><P>Thank you!</P><P>Gregory<BR />&nbsp;</P> Wed, 30 May 2018 20:53:45 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Want-to-change-my-email-address-because-my-mail-address-has-been/m-p/242542#M207765 CS_Agent 2018-05-30T20:53:45Z