topic Re: New account in Get Support

Cannot view account information.

Card — Wed, 05 Jan 2022 09:50:30 GMT

I will log into my account. I will try to look at my usage.

OPS! Something went wrong go back to log in page.

Yes I've tried another browser.

Yes I've cleaned out history and cache.

Yes I've used a different device.

No I didn't use incognito mode and I have no intention of doing so. There's absolutely NO reason to do this.

No matter what I do I cannot see anything. To no avail. What’s the point of having a site to check your balance or add on a feature with a mobile device if you have to go home and use a desktop pc?. And when you do, you still cannot access your account information.

This happens to me ALL the time. I will log in then it keeps reverting me back and telling me to log in again. I know I’m not the only one. I’m just wondering why they’re not fixing the issue.

UPDATE:

I am now at another location on a destop pc and I cannot access my account. Obviously there's something wrong with the website. Thinking back this has been happening to me since Easter weekend.

When are they going to fix this?

Re: Cannot view account information.

Lieux — Wed, 08 May 2019 17:27:59 GMT

@Card wrote:
I will log into my account. I will try to look at my usage.
OPS! Something went wrong go back to log in page.
Yes I've tried another browser.
Yes I've cleaned out history and cache.
Yes I've used a different device.
No I didn't use incognito mode and I have no intention of doing so. There's absolutely NO reason to do this.
No matter what I do I cannot see anything. To no avail. What’s the point of having a site to check your balance or add on a feature with a mobile device if you have to go home and use a desktop pc?. And when you do, you still cannot access your account information.
This happens to me ALL the time. I will log in then it keeps reverting me back and telling me to log in again. I know I’m not the only one. I’m just wondering why they’re not fixing the issue.
UPDATE:
I am now at another location on a destop pc and I cannot access my account. Obviously there's something wrong with the website. Thinking back this has been happening to me since Easter weekend.
When are they going to fix this?

I have no problem here with google chrome...if you still can't acess your account let the moderator know your problem here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. and patience waiting time is up to 2 days..usually.

Re: Cannot view account information.

Anonymous — Wed, 08 May 2019 17:28:00 GMT

@Card

Wow. I've been in and out of a couple accounts on the same tab in the same browser on the same computer and everything seems fine.

I'm not sure why you're averse to incognito/privacy mode. It's something to try. Sure.. principle...but do you want to see your self-serve?

Re: Cannot view account information.

geopublic — Wed, 08 May 2019 17:32:34 GMT

@Card wrote:
I will log into my account. I will try to look at my usage.
OPS! Something went wrong go back to log in page.
Yes I've tried another browser.
Yes I've cleaned out history and cache.
Yes I've used a different device.
No I didn't use incognito mode and I have no intention of doing so. There's absolutely NO reason to do this.
No matter what I do I cannot see anything. To no avail. What’s the point of having a site to check your balance or add on a feature with a mobile device if you have to go home and use a desktop pc?. And when you do, you still cannot access your account information.
This happens to me ALL the time. I will log in then it keeps reverting me back and telling me to log in again. I know I’m not the only one. I’m just wondering why they’re not fixing the issue.
UPDATE:
I am now at another location on a destop pc and I cannot access my account. Obviously there's something wrong with the website. Thinking back this has been happening to me since Easter weekend.
When are they going to fix this?

@Card Maybe give icongnito mode a try In the past I've had similar issues and I was able to access my account.

Re: Cannot view account information.

Card — Wed, 08 May 2019 17:33:19 GMT

Why should I? I was able to view my account last year via cell phone and on my desk top pc. How is going incgnito solving anything with a broken website. Oxy moron. PUBLIC mobile?

So what. Now I have to download an VPN on my cell just so I can view an account I should have access to all the time?

Re: Cannot view account information.

Anonymous — Wed, 08 May 2019 17:35:33 GMT

@Card wrote:
Why should I? I was able to view my account last year via cell phone and on my desk top pc. How is going incgnito solving anything with a broken website. Oxy moron. PUBLIC mobile?
So what. Now I have to download an VPN on my cell just so I can view an account I should have access to all the time?

Incognito or privacy mode is not a VPN. It's a selectable mode in the browser (if supported). Maybe that's where the confusion is.

Re: Cannot view account information.

geopublic — Wed, 08 May 2019 17:38:39 GMT

@Card wrote:
Why should I? I was able to view my account last year via cell phone and on my desk top pc. How is going incgnito solving anything with a broken website. Oxy moron. PUBLIC mobile?
So what. Now I have to download an VPN on my cell just so I can view an account I should have access to all the time?

You can also use a keyboard shortcut to open an Incognito window: Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
...
Browse in private
On your computer, open Chrome.
At the top right, click More New Incognito Window.
A new window appears. In the top corner, check for the Incognito icon .

Re: Cannot view account information.

Card — Wed, 08 May 2019 17:38:59 GMT

Ok So I tried incognito mode.

Doesn't work!!!!

I told you it's the PM Website. There's obviously something wrong. I've read other articles about someone having th esame issue. No resolution. Just the same mantra. Clean cache, cookies, incognito.

Re: Cannot view account information.

geopublic — Wed, 08 May 2019 17:41:05 GMT

@Card wrote:
Ok So I tried incognito mode.
Doesn't work!!!!
I told you it's the PM Website. There's obviously something wrong. I've read other articles about someone having th esame issue. No resolution. Just the same mantra. Clean cache, cookies, incognito.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

Re: Cannot view account information.

Card — Wed, 08 May 2019 17:45:29 GMT

Thanks for the link.

Re: Cannot view account information.

dennise3388 — Wed, 08 May 2019 18:38:17 GMT

I have sent email to moderator team for 20 hours. I have not received any reply yet. Is there other method to contact support?

Re: Cannot view account information.

hairbag1 — Wed, 08 May 2019 18:42:37 GMT

@dennise3388 wrote:
I have sent email to moderator team for 20 hours. I have not received any reply yet. Is there other method to contact support?

The moderators are busy with several issues that have crept in the last week or so. Please allow up to 48 hours for them to respond to your request. If you don't hear back after 48 hours send another message......Click this to message them

Good luck.

Re: Cannot view account information.

hairbag1 — Wed, 08 May 2019 18:45:53 GMT

@dennise3388...The PM Community is rich with info and suggestions to correct lots of day-to-day issues that appear from time to time. What's the nature of your issue and maybe someone can help while you're waiting for a moderator.

Re: Cannot view account information.

surreyboz — Wed, 08 May 2019 21:31:52 GMT

@hairbag1 wrote:
@dennise3388...The PM Community is rich with info and suggestions to correct lots of day-to-day issues that appear from time to time. What's the nature of your issue and maybe someone can help while you're waiting for a moderator.

Are you Serious? Before typing your reply maybe you should have read the original post. It is very clear as to what the issue is and you asking the OP same thing again.

Re: Cannot view account information.

Anonymous — Wed, 08 May 2019 21:39:49 GMT

@surreyboz wrote:
@hairbag1 wrote:
@dennise3388...The PM Community is rich with info and suggestions to correct lots of day-to-day issues that appear from time to time. What's the nature of your issue and maybe someone can help while you're waiting for a moderator.
Are you Serious? Before typing your reply maybe you should have read the original post. It is very clear as to what the issue is and you asking the OP same thing again.

Jeez. Relax. Often people find a thread and post something. All we have to go on here is a subject line. hairbag1 did offer the reasonings behind the delays. And then proceeded to wonder what the guys problem was to try to be helpful.

Re: Cannot view account information.

surreyboz — Wed, 08 May 2019 21:51:53 GMT

@Anonymous wrote:
@surreyboz wrote:
@hairbag1 wrote:
@dennise3388...The PM Community is rich with info and suggestions to correct lots of day-to-day issues that appear from time to time. What's the nature of your issue and maybe someone can help while you're waiting for a moderator.
Are you Serious? Before typing your reply maybe you should have read the original post. It is very clear as to what the issue is and you asking the OP same thing again.
Jeez. Relax. Often people find a thread and post something. All we have to go on here is a subject line. hairbag1 did offer the reasonings behind the delays. And then proceeded to wonder what the guys problem was to try to be helpful.

The whole thread is visible so I am not sure why you are saying only subject line is visible. Also the OP is already frustrated as he has already tried a bunch of suggestions offered by others, yet @hairbag1 is asking him to repeat the original post.

Re: Cannot view account information.

Anonymous — Wed, 08 May 2019 21:59:13 GMT

@surreyboz wrote:
@Anonymous wrote:
@surreyboz wrote:
@hairbag1 wrote:
@dennise3388...The PM Community is rich with info and suggestions to correct lots of day-to-day issues that appear from time to time. What's the nature of your issue and maybe someone can help while you're waiting for a moderator.
Are you Serious? Before typing your reply maybe you should have read the original post. It is very clear as to what the issue is and you asking the OP same thing again.
Jeez. Relax. Often people find a thread and post something. All we have to go on here is a subject line. hairbag1 did offer the reasonings behind the delays. And then proceeded to wonder what the guys problem was to try to be helpful.
The whole thread is visible so I am not sure why you are saying only subject line is visible. Also the OP is already frustrated as he has already tried a bunch of suggestions offered by others, yet @hairbag1 is asking him to repeat the original post.

dennise3388 came into the THREAD late. He was not the OP. hairbag1 replied to him. I didn't say visible. I was referring to context. All we have to go on for context from dennise3388 is the subject line.

Re: Cannot view account information.

Card — Wed, 08 May 2019 22:03:38 GMT

Someone gave me a link for a moderator. I clicked the solve button.

I’ve tried different browsers. Pc’s, cells etc. It’s still telling me to log out and re log in again. I’ll just wait to hear back from them.

Re: Cannot view account information.

surreyboz — Wed, 08 May 2019 22:30:59 GMT

@Anonymous wrote:
@surreyboz wrote:
@Anonymous wrote:
@surreyboz wrote:
@hairbag1 wrote:
@dennise3388...The PM Community is rich with info and suggestions to correct lots of day-to-day issues that appear from time to time. What's the nature of your issue and maybe someone can help while you're waiting for a moderator.
Are you Serious? Before typing your reply maybe you should have read the original post. It is very clear as to what the issue is and you asking the OP same thing again.
Jeez. Relax. Often people find a thread and post something. All we have to go on here is a subject line. hairbag1 did offer the reasonings behind the delays. And then proceeded to wonder what the guys problem was to try to be helpful.
The whole thread is visible so I am not sure why you are saying only subject line is visible. Also the OP is already frustrated as he has already tried a bunch of suggestions offered by others, yet @hairbag1 is asking him to repeat the original post.
dennise3388 came into the THREAD late. He was not the OP. hairbag1 replied to him. I didn't say visible. I was referring to context. All we have to go on for context from dennise3388 is the subject line.

If that is the case I apologize. If @dennise3388 is not the OP, he should have started his own thread to get better visibility and answers.

Re: Cannot view account information.

Card — Wed, 08 May 2019 22:55:03 GMT

Problem solved. Thanks everyone