topic Re: Got an email for a survey as a follow up asking my why I left. I haven't left! in Get Support

Got an email for a survey as a follow up asking my why I left. I haven't left!

m4tth3w — Wed, 05 Jan 2022 09:50:27 GMT

I am a little concerned as I got an email asking me if I would complete a survey about why I left Public Mobile, I haven't left (and I don't plan on it) My account still appears to be active and so does my service (thankfully!) Just a heads up, and maybe this could someone others have run into. Anyway, just a little freaked out.

Re: Got an email for a survey as a follow up asking my why I left. I haven't left!

pzzpenny — Tue, 29 May 2018 01:27:08 GMT

Got the same email - I also haven't left???? Could be a mistake or phishing? My account is still active and phone still working. PM WTF?

Re: Got an email for a survey as a follow up asking my why I left. I haven't left!

setmeioh — Tue, 29 May 2018 01:28:14 GMT

Same here!

Re: Got an email for a survey as a follow up asking my why I left. I haven't left!

purewater — Tue, 29 May 2018 01:33:37 GMT

same here, maybe they are scammer and want to take us the information.

Re: Got an email for a survey as a follow up asking my why I left. I haven't left!

will13am — Tue, 29 May 2018 02:13:41 GMT

I got an email to do a survey for one of my accounts that has left for Koodo. I think they may have messed up the database and just picked customers who were targeted for a migration plan and asked why they left even if they did not.

Re: Got an email for a survey as a follow up asking my why I left. I haven't left!

kat1 — Tue, 29 May 2018 02:35:06 GMT

Also got the message.. but i am not leaving.

Re: Got an email for a survey as a follow up asking my why I left. I haven't left!

Meokelsey — Tue, 29 May 2018 06:31:04 GMT

I did as well, my phone still appears to work, super confused. Hopefully an explanation comes up.

Re: Got an email for a survey as a follow up asking my why I left. I haven't left!

mpcdesign — Tue, 29 May 2018 06:39:38 GMT

I think everybody got this email! I truly believe that Public Mobile website just got hacked! If you tried to go to 'My Account' now (1130pm PST), you will see a new message. Obviously, Public Mobile is trying to figure it out.

Site temporarily unavailable for maintenance. Please try again later.

Re: Got an email for a survey as a follow up asking my why I left. I haven't left!

jp2 — Tue, 29 May 2018 07:05:03 GMT

I haven't received this email

Re: Got an email for a survey as a follow up asking my why I left. I haven't left!

mpcdesign — Tue, 29 May 2018 10:12:03 GMT

lucky you?

actually, it's a contest. fill the form out, and you may win $250 bucks!

Re: Got an email for a survey as a follow up asking my why I left. I haven't left!

Asima — Tue, 29 May 2018 14:51:48 GMT

I also got the same email and I just filled that survey. I think they send email to their old customers (with legacy plan) who just shifted to online-only plans. So maybe their system take that as a change of plan, as in survey there was an answer option "open a new public mobile account".

Re: Got an email for a survey as a follow up asking my why I left. I haven't left!

RobertQc — Tue, 29 May 2018 15:05:24 GMT

Thanks for sticking with us!